Southern New Hampshire Rehabilitation & Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews

Watch Southern New Hampshire Rehabilitation & Healthcare
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 3.0)
- High staff turnover (66%)
- High RN turnover (71%)
Bottom 25% in NH · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility has a strong rehab program and an engaging activities calendar, the reports of neglect and communication failures are serious. I strongly recommend visiting unannounced during off-hours or weekends to observe staffing levels and response times for yourself before making a decision.
Google Reviews
Google Reviews
51 reviews on Google“Southern New Hampshire Rehabilitation & Healthcare presents a polarized experience, with some families praising the dedicated rehab therapy team and recent facility renovations, while others report severe neglect and understaffing. While some residents enjoy the improved food and active social calendar, multiple families have raised alarming concerns regarding hygiene, delayed response times, and poor communication during medical crises. Prospective families should be aware that experiences appear to vary significantly based on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate rehab therapy team
- Visible facility renovations and upgrades
- Engaging social activities and events
- Recent improvements to menu quality
Concerns
- Chronic understaffing leading to delayed care (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 4 reviewers)
- Inadequate communication regarding medical status or emergencies (mentioned by 3 reviewers)
- Inconsistent nursing knowledge and medical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has been undergoing renovations; how have these updates impacted the daily living environment and comfort for residents?
- 2With a large capacity of 290 residents, what specific systems are in place to ensure that each resident receives consistent, timely assistance with personal care and hygiene?
- 3Given the importance of clear communication, what is your standard process for keeping family members updated on changes in a loved one's medical status or health needs?
- 4I understand the rehab therapy team is highly regarded here; how do you ensure that same level of dedicated support carries over into the nursing and medication management side of daily care?
- 5What is the current approach to staffing during peak hours to ensure that residents' requests for assistance are addressed promptly?
- 6Could you walk me through how the social activities and events are tailored to keep residents engaged, and how you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“This nursing home is clearly understaffed, and that’s something many facilities are struggling with right now. Because of this, care may not always be immediate, and small details like hair washing or clothing changes can take longer than anyone would like.”
“My grandfather came here, was put in a temporary rehab room... It was fine. He was then moved up to a long-term rehab unit. I could talk about the lack of care, and the filth from this unit, but I’ll skip over that.”
“Nurses do not have any knowledge. Ours was googling the medication she was on and the side effects she was having in front of us while demonstrating he had no idea what he was talking about.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems across multiple areas, with families filing complaints about living environment conditions and foot care. The most recurring issues involve infection control, food service and dietary concerns, and fire safety violations that have repeated across all four surveys over the past two years. While all deficiencies show correction dates, the pattern of recurring violations in critical areas like infection prevention and food safety suggests ongoing operational challenges that families should carefully consider.
Nov 21, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Nov 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 10, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Oct 6, 2023Routine19
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Southern New Hampshire Rehabilitation & Healthcare
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Ownership & Management
Owners
Premier Holdings LLC
Owner · Organization
Nfr 2020 Irrv Tr
Owner (parent company) · Organization
Quinto Nexgen LLC
Owner (parent company) · Organization
Rsbrmk Holdings LLC
Owner (parent company) · Organization
Sk Nexgen Tr
Owner (parent company) · Organization
Skilled Venture LLC
Owner (parent company) · Organization
Tryko Nexgen Holdings LLC
Owner (parent company) · Organization
Uak 2020 Irrv Tr
Owner (parent company) · Organization
Ukr Nexgen LLC
Owner (parent company) · Organization
Yk Nexgen Tr
Owner (parent company) · Organization
Yr Nexgen Tr
Owner (parent company) · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit nashuarehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Courville at Nashua
1.0 miNursing Home · Nashua, NH
Fairview Nursing Home
2.4 miNursing Home · Hudson, NH
D'youville Care for Advanced Therapy
8.0 miNursing Home · Lowell, MA
D'youville Senior Care
8.1 miNursing Home · Lowell, MA
Northwood Rehabilitation & Healthcare Center
8.3 miNursing Home · Lowell, MA
Fairhaven Healthcare Center
8.9 miNursing Home · Lowell, MA