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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
Courville at Nashua has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained, and attractive facility. Review the component ratings and current source records before deciding.
The Courville at Nashua is frequently praised for its homelike atmosphere, clean facility, and highly effective physical and occupational therapy teams. However, there is a distinct divide in experiences, with several families reporting serious concerns regarding nursing responsiveness, medication management, and hygiene standards for high-needs residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 46 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The team there went above and beyond to ensure she was not only physically improving, but also emotionally supported every step of the way. The professionalism, warmth, and dedication of the staff made a world of difference in her recovery.”
“Skilled nursing care is non existent. She was not getting her extremely important medication in a timely fashion. No one would answer her call button! She needed to use a commode … would not be emptied for hours and I’m talking maybe 12!!”
“With in 3 days of being in the facility she had UTI ( I believe they didn't change her enough). She was then sent back to the hospital where she ended up with sepsis.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Courville at Nashua has 17 deficiencies across 3 surveys with no complaint-triggered issues, indicating families haven't filed reports about care problems. The facility shows recurring issues with fire safety systems, infection control, and resident care quality, but all deficiencies have been corrected by the provider. Most recent issues in 2025 focused heavily on building safety systems rather than direct care concerns.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Courville at Nashua
for profit
Owners
Richard Courville 1999 Revocable Trust, as Amended
Owner · Organization
Courville, Adam
Owner (parent company)
Courville, Michael
Owner (parent company)
Courville, Ryan
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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