See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

South Dallas Nursing & Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

3808 S Central Expwy, South Dallas · Dallas, TX 7521591 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 28 Google reviews

5
4
3
2
1
South Dallas Nursing & Rehabilitation Nursing Home in Dallas, TX — Street View
Street View

Watch South Dallas Nursing & Rehabilitation

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (23 vs median 8.0)
  • High staff turnover (60%)

Bottom 25% in Texas · Critically understaffed (RN) · Significantly below average staffing · $378,617 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

This facility is currently presenting significant risks regarding hygiene and basic patient care. While older reviews suggest a warm environment, recent reports of pest infestations, neglectful hygiene practices, and failure to respond to call lights are alarming. If you choose this facility, you must perform unannounced visits to verify the cleanliness and responsiveness of the staff.

Google Reviews

Google Reviews

28 reviews on Google
Families should exercise extreme caution, as recent reviews from 2024 and 2025 describe severe hygiene issues including pest infestations, strong odors of bodily fluids, and neglectful care. While some older reviews from 2021 praise the staff's friendliness and a lively atmosphere, the most recent feedback highlights critical failures in medication management, cleanliness, and responsiveness to call lights.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean0.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and upbeat staff members
  • Lively and social atmosphere during visits
  • Passionate nursing care (noted in older reviews)

Concerns

  • Severe hygiene and sanitation issues including odors and pests (mentioned by 4 reviewers)
  • Neglect regarding call lights and basic hygiene needs (mentioned by 3 reviewers)
  • Inaccurate medication or dietary management (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(2)'22(2)'24(9)'25(2)

Distribution · 32 analyzed

5
16
4
0
3
0
2
0
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard lovely things about the friendly and upbeat energy of your staff; how do you foster that social atmosphere for the residents during the day?
  • 2Could you walk us through your specific protocols for maintaining cleanliness and sanitation in the resident rooms and common areas?
  • 3What systems do you have in place to ensure that call lights are answered promptly and that basic hygiene needs are met throughout the shift?
  • 4How do you manage medication administration and dietary requirements to ensure every resident's specific medical needs are accurately tracked?
  • 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and providing care?
  • 6What kind of daily activities or social events are available to help residents stay engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The care, the love friendly employees, it just feels like home away from home.

Long-term resident's family · 2023★★★★★

This is the worst nursing home I have ever walk in to dad is there temporary for rehab and to tell you when you walk in the door the smell slaps you in the face of pee and poop

Rehab patient's family · 2025☆☆☆☆

They left me laying in my waste for hours. One aide told me she wasn't going to clean me and I could lay in my waste until the next shift got here!

Rehab patient · 2024☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.08hrs
11%
Registered nurses for medical care
Total Nursing
2.34hrs
57%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility42.5%
Worse than Avg
Here
42.5%
US
14.4%
TX
16.1%
Dallas
17.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.6%
Worse than Avg
Here
38.6%
US
15.3%
TX
14.9%
Dallas
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
TX
2.5%
Dallas
2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.6%
Worse than Avg
Here
86.6%
US
93.4%
TX
96.9%
Dallas
95.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.4%
TX
9.4%
Dallas
10.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
19.4%
TX
14.2%
Dallas
16.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
81.8%
TX
89.2%
Dallas
87.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.6%
Worse than Avg
Here
51.6%
US
79.7%
TX
88.0%
Dallas
79.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Dallas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
2penalties
Well above state avg (9.1)
43 complaint-triggered
$378,617 in fines

Multiple families have filed complaint reports triggering over half of the 84 deficiencies found across 14 surveys, with recurring serious problems in resident protection from abuse/neglect, accident prevention, and environmental cleanliness including pest control. Recent inspections show unresolved issues with nursing staffing requirements, medication management, and infection control, suggesting persistent care quality problems that families should carefully investigate before choosing this facility.

Mar 16, 2026Complaint
1
0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Dec 16, 2025Routine
23
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 5, 2025Complaint
8
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Dec 2, 2025Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 9, 2025Complaint
5
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 28, 2025Complaint
3
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jun 9, 2025

$153,816

Fine

May 17, 2024

$118,323

Ownership & Operations

Who Operates This Facility

Owner / Operator

Modern Senior Living, LLC

Organization Type

for profit

Administrator

ROBERT SMITH

Ownership & Management

Owners

Modern Senior Living LLC

Owner · Organization

Issac, Leela

Owner

Issac, Parampottll

Owner

Issac, Troy

Owner

Key personnel

Issac, TroyOfficer / DirectorLeo, NicholasManagerLeo, NicholasAdp of the SnfPrasad, JyotsnaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call