South Dallas Nursing & Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 8.0)
- High staff turnover (60%)
Bottom 25% in Texas · Critically understaffed (RN) · Significantly below average staffing · $378,617 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility is currently presenting significant risks regarding hygiene and basic patient care. While older reviews suggest a warm environment, recent reports of pest infestations, neglectful hygiene practices, and failure to respond to call lights are alarming. If you choose this facility, you must perform unannounced visits to verify the cleanliness and responsiveness of the staff.
Google Reviews
Google Reviews
28 reviews on Google“Families should exercise extreme caution, as recent reviews from 2024 and 2025 describe severe hygiene issues including pest infestations, strong odors of bodily fluids, and neglectful care. While some older reviews from 2021 praise the staff's friendliness and a lively atmosphere, the most recent feedback highlights critical failures in medication management, cleanliness, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and upbeat staff members
- Lively and social atmosphere during visits
- Passionate nursing care (noted in older reviews)
Concerns
- Severe hygiene and sanitation issues including odors and pests (mentioned by 4 reviewers)
- Neglect regarding call lights and basic hygiene needs (mentioned by 3 reviewers)
- Inaccurate medication or dietary management (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard lovely things about the friendly and upbeat energy of your staff; how do you foster that social atmosphere for the residents during the day?
- 2Could you walk us through your specific protocols for maintaining cleanliness and sanitation in the resident rooms and common areas?
- 3What systems do you have in place to ensure that call lights are answered promptly and that basic hygiene needs are met throughout the shift?
- 4How do you manage medication administration and dietary requirements to ensure every resident's specific medical needs are accurately tracked?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and providing care?
- 6What kind of daily activities or social events are available to help residents stay engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The care, the love friendly employees, it just feels like home away from home.”
“This is the worst nursing home I have ever walk in to dad is there temporary for rehab and to tell you when you walk in the door the smell slaps you in the face of pee and poop”
“They left me laying in my waste for hours. One aide told me she wasn't going to clean me and I could lay in my waste until the next shift got here!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaint reports triggering over half of the 84 deficiencies found across 14 surveys, with recurring serious problems in resident protection from abuse/neglect, accident prevention, and environmental cleanliness including pest control. Recent inspections show unresolved issues with nursing staffing requirements, medication management, and infection control, suggesting persistent care quality problems that families should carefully investigate before choosing this facility.
Mar 16, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 16, 2025Routine23
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 5, 2025Complaint8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Dec 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 28, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 9, 2025
$153,816
Fine
May 17, 2024
$118,323
Ownership & Operations
Who Operates This Facility
Modern Senior Living, LLC
for profit
ROBERT SMITH
Ownership & Management
Owners
Modern Senior Living LLC
Owner · Organization
Issac, Leela
Owner
Issac, Parampottll
Owner
Issac, Troy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit msl-dallas.com
Medicare data downloads
Original nursing home datasets
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