Solera at West Houston
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 438 Google reviews
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What this means for your family
This facility offers exceptional discharge planning and a highly professional therapy team, which is excellent for post-surgical rehabilitation. However, families must be vigilant regarding hygiene and nighttime staffing, as multiple reports indicate issues with cleanliness and slow response times during off-hours.
Google Reviews
Google Reviews
438 reviews on Google“Families considering Solera at West Houston will find a facility with highly praised rehabilitation and social work teams, specifically highlighting the excellence of the discharge planning and therapy departments. However, there are serious, recurring allegations regarding neglect, including inadequate hygiene care, poor responsiveness to call buttons, and unpleasant odors in certain areas. While many reviewers laud the cleanliness and professional atmosphere, others report significant concerns regarding staffing shortages on nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional discharge planning and social work
- Professional and skilled therapy department
- Clean and well-maintained facility
- Welcoming and friendly administrative staff
Concerns
- Inadequate hygiene and hygiene-related neglect (mentioned by 4 reviewers)
- Unpleasant odors (urine/waste) in the facility (mentioned by 4 reviewers)
- Staffing shortages and slow response times on nights/weekends (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Poor food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of canned templates to respond to all reviews. Positive reviews are met with repetitive, non-specific praise, while negative reviews are met with a standard redirection to a corporate email address.
Questions for Your Tour
- 1We've heard wonderful things about your social work and discharge planning team; how do they help families navigate the transition into long-term care?
- 2What specific protocols are in place to ensure the facility remains fresh and clean, especially regarding regular room maintenance and sanitation?
- 3How does the nursing team manage medication schedules during the night and over the weekends to ensure everyone receives their doses on time?
- 4Could you tell us more about the therapy department and how they work with residents to maintain their mobility and strength?
- 5What are some of the favorite daily activities or social events that help residents stay engaged with one another?
- 6In the event of a medical emergency during the late evening or weekend hours, what is the immediate process for getting specialized care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“I have been my husband’s caregiver for seven years, and I rarely trust anyone with his care. Abeer earned that trus”
“The nurses were not only professional and knowledgeable but also incredibly kind and compassionate. The aides who assisted with her baths and basic care were so attentive and respectful, making my mother feel comf”
“My grandmother went into the facility with a fractured femur, completely unable to walk, and not able to move without aid. Thank god a family member stayed over night with her, because without her there my grandmother would have even more injuries.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 21 complaint-triggered deficiencies from families reporting problems, including multiple incidents involving protection from abuse and neglect. The most recurring issues involve basic care quality (pressure ulcer prevention, incontinence care, accident prevention), medication management, and infection control. While the facility has corrected reported violations, the high volume of family complaints spanning from 2023 through 2025 suggests ongoing care quality concerns that warrant careful consideration during any visit.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 25, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 25, 2025Complaint16
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Dec 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 18, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Nov 17, 2025
$107,285
Fine
Dec 30, 2024
$8,827
Fine
Mar 22, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Sweeny Hospital District
government
SOLERA TRANSITIONAL HEALTH CARE LTD CO
DEBBIE PECK
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 33 of 37
Ownership & Management
Owners
Sweeny Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
438 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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