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Public Google reviewers rate this highly and often mention warm and compassionate staff. Schedule a visit to confirm the fit.
based on 85 Google reviews
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Public Google reviewers rate Reserve at Katy Senior Living highly. Reviewers highlight: warm and compassionate staff, clean and beautiful facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering The Reserve at Katy can expect a warm, welcoming environment with a highly praised staff known for their kindness and professionalism. While recent reviews highlight significant improvements and renovations under new management, some historical concerns regarding billing errors and communication lapses persist in older records.
Quality Themes
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Concerns
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Distribution · 90 analyzed
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and details from the text. For negative reviews, they maintain a professional tone, acknowledging the issue and providing specific contact information or explaining management changes.
Personalized based on this facility's data
Key Review Excerpts
“The staff here are friendly, warm and willing to help in anyway they can. We needed a memory care facility immediately for my mother in law and they made it happen overnight!”
“The caregivers in the 6am-2pm shift are outstanding. They try hard to engage the patients in various activities. They do this with a great deal of kindness and caring.”
“One of the best part of the community is the kitchen, from the chef to the dietary aide everyone is kind and friendly and the food is awesome”
Source: Texas Health & Human Services Commission
Key Findings
The facility has a history of life safety violations related to fire alarm systems and sprinkler maintenance dating back to 2019. Additionally, an administrative penalty was issued in July 2023 regarding a failure to ensure residents were free from abuse, neglect, and exploitation.
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Life Safety Code (5 violations)
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
Cima Houston Katy Opco, LLC
for profit
CIMA SENIOR LIVING, LLC
CYNTHIA ANN MORRIS
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Google Reviews
85 reviews from families & visitors
Official Website
Visit thereserveatkaty.com
TX HHSC — View Official Record
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