Solaris Healthcare East Orlando
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 170 Google reviews
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What this means for your family
While Solaris Healthcare East Orlando is frequently praised for its clean environment and effective therapy programs, there is a concerning pattern of reports regarding neglect and slow response times. If you choose this facility, we strongly advise you to visit frequently, monitor medication administration closely, and establish a direct line of communication with a specific supervisor rather than relying on general administrative staff.
Google Reviews
Google Reviews
170 reviews on Google“Solaris Healthcare East Orlando receives a wide range of feedback, with many families praising the cleanliness of the facility, the professionalism of the therapy department, and the kindness of specific nursing staff. However, there are recurring, serious reports of neglect, slow response times, medication management errors, and poor communication from administration that have led to tragic outcomes for some residents. Families should be aware that while many have positive experiences, there is a significant pattern of concern regarding the quality of nursing care and responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective and supportive physical/occupational therapy
- Friendly and compassionate individual nursing staff
- Professional admissions and social services team
Concerns
- Slow or non-existent nurse call button response times (mentioned by 8 reviewers)
- Medication management errors and missed doses (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Staffing shortages leading to neglect (hygiene/soiling) (mentioned by 5 reviewers)
- Language barrier issues with staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 5-star CMS rating, but I’m curious about your process for ensuring timely responses when a resident uses their call button?
- 2Could you walk me through your system for medication administration and how you double-check to ensure accuracy for each resident?
- 3I appreciate that your team is active in responding to feedback online; how do you typically keep families updated on their loved one's daily care and any changes in their health status?
- 4With staffing being a common challenge in the industry, what steps are you taking to ensure that residents receive consistent assistance with daily hygiene and personal care needs?
- 5What kind of social activities or programs do you have in place to help residents stay engaged and connected with one another throughout the week?
- 6In the event of a medical concern or emergency, what is the protocol for notifying the family and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff is always so nice and the place is really clean.”
“My wife was at Solaris for three weeks for rehab, and my family and I were very impressed by the wonderful staff. They were always checking in, asking if she needed anything, and during this time she was able to recover well.”
“The response time from staff was extremely slow. A small bedsore that should have been addressed immediately was neglected and allowed to worsen into a large, serious wound. My father was left soiled for hours on multiple occasions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports that triggered inspections, including concerns about failure to respond appropriately to alleged violations and inadequate family notification of resident incidents. The facility shows recurring issues with resident rights, care planning and assessment, and quality of care including pain management. While all deficiencies have correction dates, the pattern of complaints and diverse care areas affected suggest careful consideration is warranted.
Jun 5, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Oct 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 24, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 6, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 2, 2021Routine4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare East Orlando
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 22 (Best)
Ownership & Management
Owners
Orlando East Snf Operations Holdings LLC
Owner · Organization
Acc II Snf Operations Holdings LLC
Owner (parent company) · Organization
Ch Acc II Holdings LLC
Owner (parent company) · Organization
Seam Trust
Owner (parent company) · Organization
Sk Acc II Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit solariscares.org
Medicare data downloads
Original nursing home datasets
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