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Nursing HomeMedicaid

Palm Garden of Orlando

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

654 N Econlockhatchee Trail, Orlando, FL 32825132 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 389 Google reviews

5
4
3
2
1
Palm Garden of Orlando Nursing Home in Orlando, FL — Street View
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What this means for your family

Palm Garden of Orlando is highly regarded for its clean environment and strong rehabilitation services, making it a strong candidate for recovery. While most families report excellent care, we recommend asking the administration about current nurse-to-patient ratios to ensure your loved one will receive the attention they need during peak hours.

Google Reviews

Google Reviews

389 reviews on Google
Palm Garden of Orlando is widely praised by families and visitors for its cleanliness, professional staff, and welcoming atmosphere. Reviewers frequently highlight the facility's effective rehabilitation programs and the compassionate, attentive nature of the nursing and CNA teams. While the vast majority of feedback is highly positive, a few reviewers have raised concerns regarding staffing levels and overall quality, suggesting that experiences may vary.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities8.0MedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and attentive nursing/CNA staff
  • Effective physical therapy programs
  • Welcoming and organized front desk/reception

Concerns

  • Staffing shortages/overworked employees (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(12)4.92025(158)4.72026(67)

Distribution · 237 analyzed

5
222
4
9
3
0
2
0
1
6
17 reviews posted between Apr 20, 2026Apr 22, 2026 · 17 were 5-star
12 reviews posted between Apr 14, 2025Apr 19, 2025 · 12 were 5-star
10 reviews posted between Aug 10, 2025Aug 16, 2025 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility has a 3/5 rating for health inspections; could you share what specific improvements you have implemented recently to address those findings?
  • 2With 132 residents, how do you ensure that staff members have enough time to provide personalized attention to each individual, especially during busier shifts?
  • 3I see that you are very active in responding to online feedback; how does that commitment to communication translate into how you handle family concerns once a loved one is living here?
  • 4Given the positive reputation of your physical therapy program, how do you integrate those sessions into the daily routine to keep residents active and engaged?
  • 5What protocols are in place to ensure that medical care remains seamless and responsive if an urgent health situation arises during the night or on weekends?
  • 6Beyond the physical care, what kind of social activities or community events are currently being prioritized to help new residents feel at home and connected to others?

Personalized based on this facility's data


Key Review Excerpts

The clinical team is attentive and cares for each one of the residents with lots of love, and the administrative staff are all wonderful.

Long-term resident's family · 2024★★★★★

Palm Garden has an excellent PT department with an equally excellent staff who are absolute professionals.

Rehab patient's spouse · 2025★★★★★

It doesn't look, feel or smell like a dreaded hospital! I saw a LOT entering the facility several times a week at different times of the day.

Rehab patient's family · 2025★★★★★
Source: 389 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
95%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Orange
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
19.4%
FL
11.5%
Orange
9.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.4%
FL
8.7%
Orange
8.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Orange
98.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.6%
Mixed vs Avgs
Here
18.6%
US
19.5%
FL
15.0%
Orange
12.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.3%
FL
10.6%
Orange
9.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Orange
94.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
FL
94.8%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
FL
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (7.3)
4 complaint-triggered
$73,226 in fines

Families have filed complaint reports triggering four deficiencies at Palm Garden of Orlando, including concerns about safety hazards and inadequate nursing staff levels. The facility shows recurring issues with resident assessment and care planning across multiple surveys, though all identified problems have been corrected by the provider with specific completion dates.

Nov 7, 2024Routine
4
0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 30, 2024Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jul 25, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 16, 2023Routine
4
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Mar 25, 2021Routine
7
0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 30, 2024

$62,381

Fine

Jul 25, 2024

$10,845

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Garden of Orlando

Organization Type

for profit

Chain Affiliation

Chain Name

Palm Garden Health and Rehabilitation

Chain Size

14 facilities nationwide

Chain avg rating: 3.0/5 · Rank 6 of 14

Ownership & Management

Owners

Palm Garden Healthcare Holdings, LLC

Owner · Organization

50%

James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,

Owner (parent company) · Organization

James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001

Owner (parent company) · Organization

Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E

Owner (parent company) · Organization

Mccarver, Patsy

Owner (parent company)

Key personnel

Regions Bank5% or Greater Mortgage InterestPgorl Re, LLC5% or Greater Security InterestRegions Bank5% or Greater Security InterestBomberger, JeffreyOfficer / DirectorChalmers, JamesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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