Palm Garden of Orlando
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 389 Google reviews
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What this means for your family
Palm Garden of Orlando is highly regarded for its clean environment and strong rehabilitation services, making it a strong candidate for recovery. While most families report excellent care, we recommend asking the administration about current nurse-to-patient ratios to ensure your loved one will receive the attention they need during peak hours.
Google Reviews
Google Reviews
389 reviews on Google“Palm Garden of Orlando is widely praised by families and visitors for its cleanliness, professional staff, and welcoming atmosphere. Reviewers frequently highlight the facility's effective rehabilitation programs and the compassionate, attentive nature of the nursing and CNA teams. While the vast majority of feedback is highly positive, a few reviewers have raised concerns regarding staffing levels and overall quality, suggesting that experiences may vary.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and attentive nursing/CNA staff
- Effective physical therapy programs
- Welcoming and organized front desk/reception
Concerns
- Staffing shortages/overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 3/5 rating for health inspections; could you share what specific improvements you have implemented recently to address those findings?
- 2With 132 residents, how do you ensure that staff members have enough time to provide personalized attention to each individual, especially during busier shifts?
- 3I see that you are very active in responding to online feedback; how does that commitment to communication translate into how you handle family concerns once a loved one is living here?
- 4Given the positive reputation of your physical therapy program, how do you integrate those sessions into the daily routine to keep residents active and engaged?
- 5What protocols are in place to ensure that medical care remains seamless and responsive if an urgent health situation arises during the night or on weekends?
- 6Beyond the physical care, what kind of social activities or community events are currently being prioritized to help new residents feel at home and connected to others?
Personalized based on this facility's data
Key Review Excerpts
“The clinical team is attentive and cares for each one of the residents with lots of love, and the administrative staff are all wonderful.”
“Palm Garden has an excellent PT department with an equally excellent staff who are absolute professionals.”
“It doesn't look, feel or smell like a dreaded hospital! I saw a LOT entering the facility several times a week at different times of the day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering four deficiencies at Palm Garden of Orlando, including concerns about safety hazards and inadequate nursing staff levels. The facility shows recurring issues with resident assessment and care planning across multiple surveys, though all identified problems have been corrected by the provider with specific completion dates.
Nov 7, 2024Routine4
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 16, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 25, 2021Routine7
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 30, 2024
$62,381
Fine
Jul 25, 2024
$10,845
Ownership & Operations
Who Operates This Facility
Palm Garden of Orlando
for profit
Chain Affiliation
Palm Garden Health and Rehabilitation
14 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 14
Ownership & Management
Owners
Palm Garden Healthcare Holdings, LLC
Owner · Organization
James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,
Owner (parent company) · Organization
James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001
Owner (parent company) · Organization
Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E
Owner (parent company) · Organization
Mccarver, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
389 reviews from families & visitors
Official Website
Visit palmgardenoforlando.com
Medicare data downloads
Original nursing home datasets
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