Lotus Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High RN turnover (66%)
Below average in FL · Below recommended RN staffing · $3,282 in fines
What this means for your family
This facility has undergone recent leadership and aesthetic improvements, but the reports of severe neglect and safety incidents are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that call lights are being answered promptly.
Google Reviews
Google Reviews
43 reviews on Google“Lotus Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the recent facility upgrades and dedicated nursing staff, while others report severe neglect and safety concerns. Critical issues include reports of patient falls, poor hygiene, and slow response times to call lights, which contrast sharply with positive accounts of attentive care and professional therapy services. Families should be aware that experiences appear inconsistent and may depend heavily on specific staff members or shifts.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical therapy team
- Recent facility aesthetic and furniture upgrades
- Helpful administrative leadership
Concerns
- Neglect and slow response to call lights (mentioned by 6 reviewers)
- Poor hygiene and lack of timely incontinence care (mentioned by 5 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has had some recent aesthetic and furniture upgrades; how do these changes impact the daily environment and comfort for residents?
- 2With the physical therapy team being a noted strength here, how do you integrate their services into the daily routine for residents who need ongoing rehabilitation?
- 3What is your current process for ensuring that call lights are answered promptly, and how do you monitor response times to ensure residents feel supported throughout the day?
- 4Given the importance of hygiene and personal care, what specific protocols do you have in place to ensure consistent and timely assistance for residents who need help with daily grooming and incontinence care?
- 5How does your leadership team manage staffing levels, particularly on weekends, to ensure that residents receive the same level of attention and care as they do during the week?
- 6Could you walk me through your medication management process and the safety checks you have in place to prevent errors and ensure residents receive the correct doses on time?
Personalized based on this facility's data
Key Review Excerpts
“The overall care here was very poor. My father actually fell and broke his femur and needed emergency surgery due to his advanced age. Not one nurse in sight and no one ever could explain how this happened.”
“I've had my grandfather at the new Lotus for 3 years. Only now have I seen so much positive change. New leadership, many new kind faces. The food is even getting better.”
“This is our 3rd nursing home. The caliber of CNA's and nurses is the best I've seen. They are happy, energetic, empathetic and loving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing compliance challenges with families filing complaints that triggered inspections in 5 cases. The most recurring issues involve resident care and treatment, respiratory care problems, and medication management errors. While all documented deficiencies show correction dates, problems persist across multiple surveys from 2021 to 2024, suggesting systemic issues with maintaining consistent care standards that families should carefully evaluate during visits.
Jun 26, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 3, 2024Routine7
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 3, 2023Routine27
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 21, 2021Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Dec 26, 2023
$3,282
Ownership & Operations
Who Operates This Facility
Lotus Nursing and Rehabilitation Center
for profit
Chain Affiliation
Ventura Services
13 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 10
Ownership & Management
Owners
Rio Holdco LLC
Owner · Organization
Agrp 2011 Trust
Owner (parent company) · Organization
Deborah Philipson 2011 Family Trust
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit lotusnursing.care
Medicare data downloads
Original nursing home datasets
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