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Nursing HomeMedicaid Investigative

Lotus Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7950 Lake Underhill Road, Orlando, FL 32822180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 43 Google reviews

5
4
3
2
1
Lotus Nursing and Rehabilitation Center Nursing Home in Orlando, FL — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 6.0)
  • High RN turnover (66%)

Below average in FL · Below recommended RN staffing · $3,282 in fines

Source: Medicare data

What this means for your family

This facility has undergone recent leadership and aesthetic improvements, but the reports of severe neglect and safety incidents are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that call lights are being answered promptly.

Google Reviews

Google Reviews

43 reviews on Google
Lotus Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the recent facility upgrades and dedicated nursing staff, while others report severe neglect and safety concerns. Critical issues include reports of patient falls, poor hygiene, and slow response times to call lights, which contrast sharply with positive accounts of attentive care and professional therapy services. Families should be aware that experiences appear inconsistent and may depend heavily on specific staff members or shifts.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and compassionate nursing staff
  • Effective physical therapy team
  • Recent facility aesthetic and furniture upgrades
  • Helpful administrative leadership

Concerns

  • Neglect and slow response to call lights (mentioned by 6 reviewers)
  • Poor hygiene and lack of timely incontinence care (mentioned by 5 reviewers)
  • Understaffing, particularly on weekends (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.22024(10)3.42025(18)3.42026(16)

Distribution · 44 analyzed

5
22
4
4
3
1
2
1
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has had some recent aesthetic and furniture upgrades; how do these changes impact the daily environment and comfort for residents?
  • 2With the physical therapy team being a noted strength here, how do you integrate their services into the daily routine for residents who need ongoing rehabilitation?
  • 3What is your current process for ensuring that call lights are answered promptly, and how do you monitor response times to ensure residents feel supported throughout the day?
  • 4Given the importance of hygiene and personal care, what specific protocols do you have in place to ensure consistent and timely assistance for residents who need help with daily grooming and incontinence care?
  • 5How does your leadership team manage staffing levels, particularly on weekends, to ensure that residents receive the same level of attention and care as they do during the week?
  • 6Could you walk me through your medication management process and the safety checks you have in place to prevent errors and ensure residents receive the correct doses on time?

Personalized based on this facility's data


Key Review Excerpts

The overall care here was very poor. My father actually fell and broke his femur and needed emergency surgery due to his advanced age. Not one nurse in sight and no one ever could explain how this happened.

Long-term resident's family · 2026☆☆☆☆

I've had my grandfather at the new Lotus for 3 years. Only now have I seen so much positive change. New leadership, many new kind faces. The food is even getting better.

Long-term resident's family · 2025★★★★★

This is our 3rd nursing home. The caliber of CNA's and nurses is the best I've seen. They are happy, energetic, empathetic and loving.

Long-term resident's family · 2025★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.4%
FL
11.5%
Orange
10.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
15.4%
FL
8.7%
Orange
8.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
12.1%
FL
4.1%
Orange
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
19.5%
FL
15.0%
Orange
12.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Orange
98.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Orange
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Orange
94.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
FL
94.8%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
FL
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (7.3)
4 complaint-triggered
$3,282 in fines

This facility shows ongoing compliance challenges with families filing complaints that triggered inspections in 5 cases. The most recurring issues involve resident care and treatment, respiratory care problems, and medication management errors. While all documented deficiencies show correction dates, problems persist across multiple surveys from 2021 to 2024, suggesting systemic issues with maintaining consistent care standards that families should carefully evaluate during visits.

Jun 26, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Feb 25, 2025Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 3, 2024Routine
7
0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 11, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 3, 2023Routine
27
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 21, 2021Routine
4
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Federal Penalties

Fine

Dec 26, 2023

$3,282

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lotus Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ventura Services

Chain Size

13 facilities nationwide

Chain avg rating: 2.9/5 · Rank 6 of 10

Ownership & Management

Owners

Rio Holdco LLC

Owner · Organization

100%

Agrp 2011 Trust

Owner (parent company) · Organization

Deborah Philipson 2011 Family Trust

Owner (parent company) · Organization

Philipson Family Limited Liability Company, LLC

Owner (parent company) · Organization

Philipson, Bent

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Philipson, Gabrielle

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Philipson, Raquel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bengio, JacobManagerGilliam, TrishaManagerParitzky, JeremieManagerAgrp 2011 TrustTrustee of the SnfDeborah Philipson 2011 Family TrustTrustee of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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