Skytop View Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Skytop View is highly recommended for patients requiring intensive physical and occupational therapy, as the clinical outcomes are consistently praised. However, families should proactively ask about staffing ratios and night-shift coverage to ensure their loved one's needs will be met during off-hours.
Google Reviews
Google Reviews
30 reviews on Google“Skytop View Rehabilitation Center is highly regarded for its intensive physical and occupational therapy programs, with many patients reporting successful recoveries following orthopedic surgeries. While the facility receives consistent praise for its clean environment, professional nursing staff, and quality of food, some families have raised concerns regarding staffing ratios, particularly during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility with private rooms
- Professional and attentive nursing staff
- High-quality, appetizing meal options
Concerns
- Inadequate night staffing levels (mentioned by 2 reviewers)
- High patient-to-aide ratios (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your therapy program is so highly regarded, could you walk us through how the physical and occupational therapy team coordinates with nursing staff to support a resident's daily recovery goals?
- 2I noticed that your facility maintains a very clean and well-kept environment; how do you ensure that level of care and attention is consistently maintained throughout the overnight hours?
- 3With the current staffing structure, how does your team ensure that residents receive timely assistance with personal care needs during the evening and night shifts?
- 4I see that you actively engage with feedback online; how does your leadership team use family input to make adjustments to daily operations or resident care plans?
- 5Could you share how your staff handles medical emergencies or sudden changes in a resident's condition, especially during the hours when there might be fewer staff members on the floor?
- 6Beyond the excellent meal options, what does a typical social or activity schedule look like for residents to help them stay engaged and connected with others throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The PT component is so excellent (thanks to Dean) that I continued to come back 3x weekly for therapy. Special thanks to Angenette, Sithi, Shay and Brian. Terrific nurses. Aids Kim and Carmen also outstanding.”
“The staff was professional in each one of their fields. The physical therapist department was remarkable, the dietician snd kitchen staff was exemplary, the nursing staff so very kind and professional, The administration fixed every problems with concrete solutions.”
“They cared for her total health, getting other issues under control while STILL doing PT, OT and speech therapy! I can't say enough about the excellent care, the staff, the n”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 22 deficiencies across recent surveys, including two complaint-triggered issues where families reported problems with medication management and infection control. The most recurring problems involve medication management, respiratory care, and building safety systems. While all deficiencies show correction dates, the persistent issues with respiratory care across multiple surveys and recent complaints about unnecessary medications warrant careful attention during your visit.
Dec 16, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 5, 2025Routine9
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Aug 20, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2023Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 16, 2022Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Ownership & Operations
Who Operates This Facility
Skytop View Rehabilitation Center
for profit
Ownership & Management
Owners
Orlando Health INC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit southlakehospital.com
Medicare data downloads
Original nursing home datasets
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