Clermont Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
The facility's rehabilitation department is frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, given the serious and recurring reports of neglect and hygiene issues, it is critical that you perform an unannounced visit and speak directly with current residents' families to verify the quality of daily care.
Google Reviews
Google Reviews
56 reviews on Google“Clermont Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff, while others report severe concerns regarding neglect and inadequate medical oversight. While some visitors describe a clean, welcoming environment, multiple reviewers have documented distressing incidents involving hygiene, delayed response times, and poor communication during end-of-life care. Families should carefully weigh the strong rehabilitation outcomes against the significant reports of understaffing and inconsistent patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong focus on resident rehabilitation and recovery
Concerns
- Neglect and poor hygiene (soiled linens/incontinence care) (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Inadequate medical oversight and communication (mentioned by 3 reviewers)
- Lack of infection control protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on rehabilitation, how do you ensure that nursing staff remain attentive to daily hygiene and incontinence care needs throughout the day?
- 2With 182 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3Could you walk me through your current medication management process and how you ensure accuracy and communication with families regarding any changes?
- 4How do you maintain your infection control standards on a daily basis to ensure the environment remains clean and safe for all residents?
- 5What does a typical day look like for residents in your memory care unit, and how do you tailor activities to keep them engaged?
- 6How do you keep families informed about their loved one's medical status, especially when there is a change in their health or treatment plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff, nurses, therapists, CNAs and social worker are absolutely the most caring, attentive, and patient people I have encountered. They go way beyond for the patients who are here and want the very best for them.”
“She was NEGLECTED left sitting in her own URINE and FECAL matter for only God knows how long...I'm suspecting well over 24 hours for the amount that she was sitting and COVERED in.”
“The nurse Michelle on the second floor threatened and yelled at me in front of her supervisor when I question the care they were giving my father.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had consistent deficiency patterns across all three surveys, with infection control issues appearing in every inspection since 2023, alongside recurring problems with medical records management and food safety. The most recent 2025 survey found six deficiencies including medication management, treatment care, and fire safety violations. While all issues have correction dates, the persistence of infection control and records problems across multiple years suggests ongoing operational challenges families should discuss during visits.
Aug 7, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 6, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Clermont Health and Rehabilitation Center
nonprofit
Ownership & Management
Owners
Orlando Rehabilitation Group , INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit clermonthealthandrehab.com
Medicare data downloads
Original nursing home datasets
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