Lakes of Clermont Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 442 Google reviews
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What this means for your family
The Lakes of Clermont offers a beautiful, modern environment and a highly effective rehabilitation therapy program. However, families should be aware of persistent reports regarding understaffing and slow response times to call lights. We strongly recommend visiting during off-hours and asking the administration directly about their current nurse-to-patient ratios and how they handle urgent requests during night shifts.
Google Reviews
Google Reviews
442 reviews on Google“The Lakes of Clermont is widely praised for its modern, clean, and hotel-like facility, with many families highlighting the welcoming atmosphere and professional therapy services. However, a significant number of reviewers report critical concerns regarding understaffing, specifically noting long response times for call lights and inconsistent attention to basic patient needs like hygiene and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Professional and effective rehabilitation therapy
- Welcoming and polite front desk and administrative staff
- Bright, cheery, and comfortable environment
Concerns
- Chronic understaffing leading to long call light response times (mentioned by 14 reviewers)
- Inconsistent quality and temperature of food (mentioned by 8 reviewers)
- Poor communication and lack of accountability regarding patient care (mentioned by 6 reviewers)
- Inconsistent hygiene care and delayed assistance with daily living tasks (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 227 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure call lights are answered promptly during peak hours?
- 2I noticed your team is active in responding to feedback online; how do you utilize that communication loop to resolve concerns regarding daily care or medication management?
- 3What steps are being taken to improve the consistency of the dining experience and ensure that meals are served at the appropriate temperature?
- 4With your rehabilitation therapy being a noted strength, how do you integrate those therapy goals into the daily living assistance provided by your nursing staff?
- 5Could you walk me through your current process for medication administration and the oversight measures you have in place to ensure accuracy and timeliness?
- 6How does your facility balance the need for high-quality hygiene care with the current staffing ratios to ensure every resident receives timely support?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was patient and always in tune with her needs. Administration staff was responsive to any concerns I had regarding her care.”
“Multiple times did I sit there and wait for a nurse or med to come and change my dad which was extremely dehydrated and had diarrea, let him sit in the dirty diaper for 40+ minutes.”
“The facility is under staffs. Everytime we push the call buttons, it tooks a long while before someone come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Two families have filed complaints that triggered federal inspections, including concerns about accident prevention and failure to properly notify families of resident incidents. The facility shows recurring issues with medication management, care quality, and infection control that have persisted across multiple surveys from 2022 through 2024, though all deficiencies have been corrected after discovery.
Feb 26, 2026Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 2, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 19, 2024Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 20, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 18, 2023Routine5
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Oct 20, 2023
$14,335
Ownership & Operations
Who Operates This Facility
Lakes of Clermont Health and Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 14 of 46
Ownership & Management
Owners
Clermont Snf Holdco LLC
Owner · Organization
Rm Irrv Tr 07012022
Owner (parent company) · Organization
Gold FL Trust II
Owner (parent company) · Organization
Silver FL Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
442 reviews from families & visitors
Official Website
Visit lakesofclermonthrc.com
Medicare data downloads
Original nursing home datasets
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