Simpson House INC
Strong Medicare quality ratings; families often praise beautiful, historic, and well-maintained grounds. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
Simpson House offers a beautiful, community-focused environment that is highly regarded by independent living residents. However, if you are considering this facility for rehabilitation or assisted care, please be aware of recurring reports regarding poor communication, slow response times, and medication management issues. We strongly recommend visiting in person and asking for specific protocols on how they handle family inquiries and medication transitions.
Google Reviews
Google Reviews
40 reviews on Google“Simpson House is a historic facility that receives high praise for its beautiful grounds, architectural charm, and the warmth of its independent living community. However, families of residents requiring higher levels of care frequently report significant issues with responsiveness, medication management, and staff communication, leading to a stark divide in experiences between independent residents and those in rehab or assisted care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, historic, and well-maintained grounds
- Warm and welcoming independent living community
- Friendly and professional administrative staff
- Pet-friendly environment
Concerns
- Poor communication and lack of responsiveness to family inquiries (mentioned by 6 reviewers)
- Significant delays in nursing response times (mentioned by 3 reviewers)
- Medication management errors and delays (mentioned by 2 reviewers)
- Staff discourtesy or lack of empathy toward residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The grounds here are absolutely beautiful; what kind of outdoor activities or strolls are available for residents to enjoy the gardens?
- 2We noticed the staff is very welcoming during our visit, but how does the administration ensure families stay updated on their loved one's care and daily needs?
- 3Could you walk us through the specific protocols in place to ensure medication is administered accurately and on a strict schedule?
- 4In the event of a medical emergency during the night, what is the immediate process for notifying both the clinical team and our family?
- 5What steps is the facility taking to ensure nursing response times remain quick and attentive for residents throughout the day and night?
- 6Since the community is pet-friendly, how do you integrate animal companionship into the daily lives of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The clinical staff were accessible and responded to calls and other inquiries promptly. They managed her medications and administered them when they were required.”
“I wouldn’t send my worst enemy here. I picked this place for my mom’s rehabilitation because it was supposed to be 5 star. My mother was transferred from the hospital and they didn’t have her medication.”
“The disconnect between the charm of Simpson House and the negative conduct of some employees is stark. Thankfully, there are many good-hearted staffers here. Still, please make courtesy toward ALL , standard operating procedure.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Simpson House shows a concerning pattern of recurring fire safety and building maintenance issues across three consecutive surveys, with problems in electrical systems, fire equipment, and building construction appearing multiple times. While all deficiencies have correction dates, the persistence of similar safety violations suggests ongoing challenges with facility maintenance and oversight that families should carefully consider.
Apr 24, 2025Routine5
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 3, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 25, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Simpson House INC
nonprofit
Ownership & Management
Owners
Simpson Senior Services
Owner · Organization
Simpson Senior Services
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit simpsonhouse.org
Medicare data downloads
Original nursing home datasets
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