Hayes Manor

Resident 1 did not have a resident-home contract in place upon admission.

Resident 1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.

A resident fell down a stairwell and became unconscious during a power outage because emergency lighting was insufficient for safe egress.

Unlabeled and undated green and red peppers, as well as incorrectly labeled tomatoes, were found in the freezer.

Unopened eye drops were not stored in the refrigerator as required by the manufacturer's instructions.

Medication was unavailable in the home, and there were discrepancies in the documentation of glucometer readings on the Medication Administration Record.

Resident #1 did not receive required ambulating assistance or bed-to-bed transfers as specified in their support plan due to lack of direct care staffing.

Direct care staff members did not receive required annual training topics, including medication self-administration and resident needs instruction.

Expired artificial tears belonging to resident #1 were found in the medication cart.

A resident's glucometer was displaying the incorrect time.

An as-needed medication for resident #2 was not available in the home at the time of inspection.

A prescribed medication for resident #1 was missing from the resident's medication administration record.

Prescribed medication with a sliding scale was not administered to resident #7 for the month.

The home failed to report an incident regarding a resident's hospitalization for dehydration and COVID-19 to the Department within the required 24-hour timeframe.

The home failed to submit a final incident report to the Department following the conclusion of an investigation into a resident's death.

A resident did not receive required assistance with toileting and bladder management as specified in their assessment and support plan.

The home failed to complete required criminal background checks for re-hired and newly hired staff members.

A resident's medical evaluation did not include the completion of section 7 or the medication addendum, and the referenced attachment was missing.

A resident's preadmission screening form lacked a completion date, making it impossible to verify the determination was made within 30 days prior to admission.

The facility admitted a resident using a boarding agreement rather than the required Personal Care Home (PCH) agreement.