Inglis House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 8.0)
Below average in PA · Below recommended RN staffing · Above recommended total nurse staffing · $20,395 in fines
What this means for your family
We strongly advise caution when considering Inglis House, as recent reviews consistently highlight critical failures in basic hygiene and resident care. If you are exploring this facility, we recommend conducting an unannounced visit specifically on a weekend to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
18 reviews on Google“Inglis House faces severe criticism regarding basic standards of care, cleanliness, and staff professionalism. Multiple reviewers report incidents of residents being left in soiled conditions for extended periods, poor nutritional quality, and a lack of accountability from management. While some external observers praise the facility's engagement programs, the direct experiences of families and staff interactions suggest significant operational failures.”
Quality Themes
Tap a score for detailsStrengths
- Engaging resident activity programs
- Visible community outreach efforts
Concerns
- Residents left in soiled conditions (urine/feces) for hours (mentioned by 3 reviewers)
- Poor staff attitude and disrespectful communication (mentioned by 3 reviewers)
- Inadequate nutrition and poor food quality (mentioned by 2 reviewers)
- Unresponsive administrative and nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding hygiene and cleanliness, what specific protocols are in place to ensure residents are checked and assisted with personal care in a timely manner?
- 2I noticed the facility has a strong reputation for community outreach and activities; how do you ensure these programs remain consistent and inclusive for all residents?
- 3How does your leadership team monitor staff-resident interactions to ensure that communication remains respectful and professional at all times?
- 4With the current CMS staffing ratings, what steps is the facility taking to improve staff retention and ensure there is always enough support available to meet resident needs promptly?
- 5Could you walk me through your process for addressing family concerns or complaints when a resident or their family feels that communication from the nursing team has been unresponsive?
- 6Regarding the dining experience, what measures are being taken to improve the quality and nutritional value of the meals provided to residents?
Personalized based on this facility's data
Key Review Excerpts
“The odor throughout the building is overwhelming, and basic standards of cleanliness and care are not being met. Staff members often appear inattentive, leaving residents unattended for long periods—even when they require assistance with hygiene—resulting in individuals sitting for hours in soiled conditions.”
“They leave the patients sitting in feces for HOURS!! They are not getting the therapy they need. My spouse is allergic to shrimp amd they just brought him that for dinner.”
“Most weekends they leave her in bed for 1 or 2 full days and don't inform her on why. Every patient is wheelchair-bound. They have allowed the patients to sit in urine for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Inglis House has generated significant concerns with families filing 22 complaint-triggered deficiencies over 16 surveys, indicating ongoing resident and family dissatisfaction. The facility shows recurring problems with treatment and care quality, accident prevention and safety, and care planning. While most deficiencies have correction plans, the pattern of repeated issues across multiple areas suggests persistent quality challenges that families should carefully evaluate before choosing this facility.
Feb 27, 2026Complaint1
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 25, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 1, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Apr 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 20, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 1, 2025
$20,395
Ownership & Operations
Who Operates This Facility
Inglis House
nonprofit
Ownership & Management
Owners
Inglis Foundation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit inglis.org
Medicare data downloads
Original nursing home datasets
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