Silverado Senior Living-Sierra Vista
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 51 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality, compassionate memory care in a beautiful, amenity-rich environment. While the staff is exceptionally warm, you should specifically inquire about their protocols for hygiene management and staffing levels during evening hours to ensure your loved one's physical needs are met promptly.
Google Reviews
Google Reviews
51 reviews on Google“Silverado Sierra Vista is highly regarded for its compassionate, person-centered memory care and beautiful, amenity-rich grounds featuring gardens and a pool. While the nursing and administrative staff receive widespread praise for their warmth, some families have noted concerns regarding caregiver responsiveness and hygiene management during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Beautiful, well-maintained grounds and amenities
- Engaging activity programs and family events
- Specialized, dignified dementia/memory care
Concerns
- Caregiving responsiveness regarding hygiene and incontinence
- Staffing ratios during afternoon/evening shifts
- Communication failures regarding sensitive end-of-life logistics
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic, and emotionally resonant responses that frequently reference specific staff members and family members mentioned in the reviews. They use a warm, mission-driven tone that emphasizes dignity, honor, and partnership.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how does that same level of communication extend to updates regarding sensitive changes in a resident's health or care needs?
- 2The grounds here are absolutely beautiful; what kind of outdoor or social activities are available to help residents enjoy these amenities?
- 3With your specialized memory care program, how do you ensure that residents receive consistent, dignified support during the afternoon and evening hours?
- 4How does the care team manage routine hygiene and personal care needs to ensure every resident feels comfortable and attended to throughout the day?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
- 6How does the staff ensure that the high level of compassion seen in your reviews is maintained consistently across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“One particular evening when he was a little hard to take, I ended up crying in the hallway. One of the staff came up to me, asked if I was ok and if I needed a hug. That one moment told me we [were in the right place].”
“Silverado Sierra Vista Memory Care provided excellent care for our relative. Their staff such as Vida and Aaron and I know many others made the last years of her life comfortable and dignified.”
“The staff is excellent and does what they can to make their residents experience as good and comfortable as possible. The food is very good and nutritious. The areas of improvement would be caregiving and trying to get in front of residents soiling themselves and wetting the furniture.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 21, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 30, 2026InspectionClean
The report details an investigation into multiple allegations, including supervision failures, unexplained scratches, medication administration issues, hygiene concerns, and billing disputes. After reviewing staff interviews, resident statements, and facility records, the investigator found that all allegations were unsubstantiated.
Jan 30, 2026ComplaintClean
The report details an investigation into multiple allegations, including supervision failures, unexplained scratches, medication administration issues, hygiene concerns, and billing disputes. After reviewing staff interviews, resident statements, and facility records, the investigator found that all allegations were unsubstantiated.
Sep 30, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 20, 2025ComplaintClean
This report details a complaint investigation regarding facility cleanliness and pet management. Two primary allegations were cited: unsanitary conditions due to pets and improper pet care. However, the investigation found no preponderance of evidence to prove these allegations, resulting in the findings being deemed 'Unsubstantiated'.
Feb 24, 2025InspectionClean
The inspection identified two deficiencies: one Type A citation regarding unsecured hazardous materials in the dining room, and one Type B citation concerning inadequate non-perishable food supplies. Immediate corrective action was required for the unsecured items, while the food supply issue requires a plan of correction to ensure adequate provisions for residents.
Mar 12, 2024InspectionClean
The inspection identified multiple deficiencies across several areas, including immediate risks related to water temperature and unsecured chemicals. Additionally, general facility maintenance issues were noted regarding debris and broken items in common areas. Immediate corrective actions were required for the water temperature and unsecured toxins.
Feb 1, 2024ComplaintClean
The report details an investigation into allegations regarding failure to report changes in a resident's medical condition and failure to follow correct reporting requirements. The investigation found that the allegations were unsubstantiated, as the facility provided documentation showing proper notification procedures were followed.
Ownership & Operations
Who Operates This Facility
Silverado Sierra Vista LLC; Silverado Sr Lvng Mgmt
GWINN, VIDA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit silverado.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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