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Nursing HomeMedicaid

Signature Healthcare at North Hardin Rehab & Welln

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

599 Rogersville Road, Radcliff, KY 40160148 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 105 Google reviews

5
4
3
2
1
Signature Healthcare at North Hardin Rehab & Welln Nursing Home in Radcliff, KY — Street View
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What this means for your family

This facility has a strong reputation for physical therapy and engaging activities, which can be excellent for short-term rehab. However, given the recurring reports of slow response times and communication gaps, we strongly advise families to visit frequently, especially during off-hours, and to maintain active involvement in the care planning process.

Google Reviews

Google Reviews

105 reviews analyzed
Signature Healthcare at North Hardin receives polarized feedback, with many families praising the dedicated therapy team and friendly nursing staff, while others report serious concerns regarding neglect and poor communication. While the facility is often described as clean and well-maintained with engaging activities, multiple reviewers have raised alarms about slow response times for basic care needs and inconsistent quality of medical attention.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean8.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility grounds
  • Engaging seasonal activities and community events
  • Compassionate and attentive nursing staff

Concerns

  • Slow response times for call lights and basic hygiene needs (mentioned by 5 reviewers)
  • Poor communication with families regarding care plans and medication (mentioned by 4 reviewers)
  • Inconsistent quality of care and medical oversight (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(3)'21(11)'23(17)'25(26)'26(27)

Distribution

5
63
4
6
3
3
2
2
1
18
13 reviews posted between Apr 13, 2026Apr 16, 2026 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility is very active with community events; what does a typical week of activities look like for a resident here?
  • 2Given that you have a high response rate to online feedback, what is the best way for families to communicate directly with the care team regarding updates on a loved one's care plan?
  • 3Since physical and occupational therapy are noted as strengths here, how do you integrate those sessions into a resident's daily routine?
  • 4What protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with their daily hygiene needs?
  • 5How does your nursing team manage medication administration to ensure consistency and accuracy for residents?
  • 6With the current staffing levels, how do you ensure that every resident receives the same quality of medical oversight and attention throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapy is top notch. They spend time working with Dad and listen.

Long-term resident's family · 2025★★★★★

The day we brought her there she was forgotten for dinner... She has lost a significant amount of weight bc the food is disgusting. Quesh and peanut butter is not dinner.

Grandchild of resident · 2025☆☆☆☆

The first morning after he got there, we showed up to find him in a diaper (with very bad bed sores from his hospital stay) and the C-PAP equipment he needed to sleep with still s

Step-child of resident · 2024☆☆☆☆
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.2%
Worse than Avg
Here
75.2%
US
95.5%
KY
96.2%
Hardin
98.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.7%
Worse than Avg
Here
75.7%
US
93.4%
KY
94.3%
Hardin
97.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.3%
KY
15.5%
Hardin
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
14.4%
KY
14.7%
Hardin
15.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.1%
Mixed vs Avgs
Here
20.1%
US
19.5%
KY
29.6%
Hardin
29.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.6%
Worse than Avg
Here
17.6%
US
12.1%
KY
16.5%
Hardin
9.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.3%
Worse than Avg
Here
43.3%
US
81.8%
KY
83.9%
Hardin
91.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
KY
83.6%
Hardin
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
KY
1.7%
Hardin
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Well above state avg (3.4)
2 complaint-triggered

This facility has a concerning pattern of recurring deficiencies across multiple years, with families filing complaints that triggered investigations. The most frequent problem areas involve nutrition and meal planning, care planning and resident assessments, and medication management. While all violations show correction dates, similar issues persist across surveys from 2019 to 2025, suggesting ongoing operational challenges that families should carefully consider.

May 29, 2025Routine
8
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Jan 23, 2025Complaint
1
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 3, 2024Routine
4
0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

May 3, 2024Complaint
1
0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jun 7, 2019Routine
20
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0271MinorCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0637MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0638MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0694MinorCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Signature Healthcare at North Hardin Rehab & Welln

Organization Type

for profit

Chain Affiliation

Chain Name

Signature Healthcare

Chain Size

71 facilities nationwide

Chain avg rating: 3.0/5 · Rank 37 of 70

Ownership & Management

Owners

Shc Lp Holdings LLC

Owner · Organization

100%

Asbr Holdings LLC

Owner (parent company) · Organization

Jjla LLC

Owner (parent company) · Organization

Lpsnf LLC

Owner (parent company) · Organization

Wheaten LLC

Owner (parent company) · Organization

Steier III, Elmer

Owner (parent company)

Key personnel

Strasburger, JoshuaW-2 Managing EmployeeHarrison, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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