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Nursing HomeMedicaid Investigative

Kensington Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

225 Saint John Road, Elizabethtown, KY 4270182 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 73 Google reviews

5
4
3
2
1
Kensington Nursing and Rehabilitation Center Nursing Home in Elizabethtown, KY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)

Below average in KY · Below recommended RN staffing · Below chain average · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

While this facility has a history of strong rehabilitation therapy, recent reviews indicate a concerning decline in basic care standards and responsiveness. If you are considering this facility, we strongly recommend visiting during evening or weekend hours to observe staffing levels firsthand and asking specific questions about how they manage medication and hygiene for non-ambulatory residents.

Google Reviews

Google Reviews

73 reviews analyzed
Kensington Nursing and Rehabilitation Center receives highly polarized feedback, with a significant divide between glowing praise for individual staff members and severe allegations of neglect. While some families report excellent therapy and compassionate care, numerous recent reviews describe critical failures in basic needs such as medication administration, hygiene, and timely responsiveness to call lights. Potential families should be aware of consistent reports regarding understaffing and poor communication, particularly during evening and weekend shifts.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean5.0Activities7.0Meds2.0Memory6.0Comms3.0ValueN/A

Strengths

  • Dedicated and compassionate individual nursing staff
  • Effective physical and rehabilitation therapy programs
  • Clean and well-maintained facility environment
  • Helpful administrative support for insurance navigation

Concerns

  • Severe understaffing leading to slow response times (mentioned by 6 reviewers)
  • Neglect regarding basic hygiene and assistance with meals (mentioned by 5 reviewers)
  • Medication management errors or failure to administer (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
  • Facility is outdated with dreary room conditions (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(2)'15(2)'17(2)'19(72)'21(3)'23(3)'25(12)'26(7)

Distribution

5
68
4
8
3
2
2
2
1
32
67 reviews posted between Sep 22, 2019Sep 28, 2019 · 67 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during busy shifts?
  • 2Since some families have noted challenges with communication, what is the best way for us to stay updated on our loved one's daily well-being?
  • 3With the focus on rehabilitation here, could you tell us more about how the physical therapy programs are integrated into a resident's daily routine?
  • 4How does the team manage medication administration to ensure everything is handled accurately and on schedule?
  • 5We want to make sure our loved one is eating well; could you describe the dining experience and how assistance is provided during mealtimes?
  • 6What specific protocols are in place to ensure quick response times if a resident needs help in the middle of the night?

Personalized based on this facility's data


Key Review Excerpts

The staff has been excellent in her care. I have seen several patients come in from other facilities with bed sores. My mother is bed ridden and has never had a bed sore. She is clean and well taken care of.

Long-term resident's family · 2015★★★★

The facility is kept clean and the patients are treated like family. The nursing staff are excellent and the Administrator and DON's office work hard to see that every resident is well cared for in a timely manner.

Family member · 2019★★★★★

As I write this review, I am currently a resident. It's about 8p on a Saturday and I've been waiting on a bedpan for almost an hour to relieve myself. I can hear personnel laughing and talking down the hall.

Current resident · 2025☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility62.2%
Worse than Avg
Here
62.2%
US
12.1%
KY
16.5%
Hardin
8.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
15.3%
KY
15.5%
Hardin
15.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.4%
KY
16.4%
Hardin
17.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Mixed vs Avgs
Here
23.8%
US
19.5%
KY
29.6%
Hardin
29.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
KY
94.3%
Hardin
97.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
14.4%
KY
14.7%
Hardin
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
79.7%
KY
83.6%
Hardin
88.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
81.8%
KY
83.9%
Hardin
89.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
KY
1.7%
Hardin
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Near state avg (3.4)

Kensington has a concerning pattern with 33 deficiencies across three surveys, primarily in food service, medication management, and fire safety. The facility has repeatedly struggled with food safety and proper medication labeling across all three inspections from 2018-2025. While all deficiencies were reportedly corrected, the recurring issues with basic safety standards suggest ongoing operational challenges that families should carefully consider.

Mar 26, 2025Routine
4
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0927MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 18, 2019Routine
21
0802ModerateCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374MinorCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0500MinorCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0675MinorCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0809MinorCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 21, 2018Routine
8
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0835ModerateCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kensington Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Encore Health Partners

Chain Size

12 facilities nationwide

Chain avg rating: 2.6/5 · Rank 7 of 12

Ownership & Management

Owners

Encore Parent Holdings LLC

Owner · Organization

100%

Encore Investors 2 LLC

Owner (parent company) · Organization

Grinspan, Eli

Owner (parent company)

Key personnel

225 St John Road Realty LLC5% or Greater Mortgage InterestCbre Capital Markets INC5% or Greater Mortgage InterestFischl, MayerOfficer / DirectorGrinspan, EliOfficer / DirectorEncore Health Partners 2 LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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