Kensington Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in KY · Below recommended RN staffing · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
While this facility has a history of strong rehabilitation therapy, recent reviews indicate a concerning decline in basic care standards and responsiveness. If you are considering this facility, we strongly recommend visiting during evening or weekend hours to observe staffing levels firsthand and asking specific questions about how they manage medication and hygiene for non-ambulatory residents.
Google Reviews
Google Reviews
73 reviews analyzed“Kensington Nursing and Rehabilitation Center receives highly polarized feedback, with a significant divide between glowing praise for individual staff members and severe allegations of neglect. While some families report excellent therapy and compassionate care, numerous recent reviews describe critical failures in basic needs such as medication administration, hygiene, and timely responsiveness to call lights. Potential families should be aware of consistent reports regarding understaffing and poor communication, particularly during evening and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual nursing staff
- Effective physical and rehabilitation therapy programs
- Clean and well-maintained facility environment
- Helpful administrative support for insurance navigation
Concerns
- Severe understaffing leading to slow response times (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and assistance with meals (mentioned by 5 reviewers)
- Medication management errors or failure to administer (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Facility is outdated with dreary room conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during busy shifts?
- 2Since some families have noted challenges with communication, what is the best way for us to stay updated on our loved one's daily well-being?
- 3With the focus on rehabilitation here, could you tell us more about how the physical therapy programs are integrated into a resident's daily routine?
- 4How does the team manage medication administration to ensure everything is handled accurately and on schedule?
- 5We want to make sure our loved one is eating well; could you describe the dining experience and how assistance is provided during mealtimes?
- 6What specific protocols are in place to ensure quick response times if a resident needs help in the middle of the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been excellent in her care. I have seen several patients come in from other facilities with bed sores. My mother is bed ridden and has never had a bed sore. She is clean and well taken care of.”
“The facility is kept clean and the patients are treated like family. The nursing staff are excellent and the Administrator and DON's office work hard to see that every resident is well cared for in a timely manner.”
“As I write this review, I am currently a resident. It's about 8p on a Saturday and I've been waiting on a bedpan for almost an hour to relieve myself. I can hear personnel laughing and talking down the hall.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kensington has a concerning pattern with 33 deficiencies across three surveys, primarily in food service, medication management, and fire safety. The facility has repeatedly struggled with food safety and proper medication labeling across all three inspections from 2018-2025. While all deficiencies were reportedly corrected, the recurring issues with basic safety standards suggest ongoing operational challenges that families should carefully consider.
Mar 26, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 18, 2019Routine21
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2018Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Kensington Nursing and Rehabilitation Center
for profit
Chain Affiliation
Encore Health Partners
12 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 12
Ownership & Management
Owners
Encore Parent Holdings LLC
Owner · Organization
Encore Investors 2 LLC
Owner (parent company) · Organization
Grinspan, Eli
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit elizabethtownnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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