Sierra Vista
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 9 Google reviews
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What this means for your family
This facility presents significant red flags, including multiple serious allegations of physical abuse and extreme difficulty in communicating with staff regarding resident whereabouts. While one recent review is positive, the historical pattern of safety concerns and management failures is too severe to ignore; families should conduct an unannounced visit and contact state regulators before placement.
Google Reviews
Google Reviews
9 reviews on Google“Families should exercise extreme caution when considering Sierra Vista due to severe, recurring allegations of physical abuse and patient neglect. While one recent reviewer praised the professionalism of specific social work and nursing staff, the majority of reviews describe a pattern of incompetent management, lack of transparency regarding resident locations, and dangerous staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Professionalism in Social Work Department
- Effective communication from specific points of contact
Concerns
- Allegations of physical abuse by nursing staff (mentioned by 2 reviewers)
- Incompetent or unprofessional management and office staff (mentioned by 3 reviewers)
- Lack of transparency regarding resident status and location
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We were really impressed to see the high praise for your Social Work Department; how does that team help families stay connected to their loved ones' emotional well-being?
- 2Since we value clear updates, what is your specific process for ensuring family members are notified immediately if there is a change in a resident's health or location?
- 3Can you walk us through your protocols for monitoring resident safety and how you ensure all nursing staff are following the highest standards of care?
- 4How does the management team work to maintain consistent, professional communication with families regarding day-to-day care updates?
- 5What does a typical day of social activities and engagement look like for the residents here at Sierra Vista?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very well managed and supported by a caring, professional team. Ify, Tiffany, and Genevieve were all exceptional.”
“My Uncle has now been missing for almost 2 years and my family is at wits end as we don't know where to begin to look for him.”
“The nurses in this facility abuse their patients I witnessed the elderly get hit as well as other patients and I was abused here also”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sierra Vista has recurring problems with fire safety systems, food handling, and medication management that persist across multiple years, with families filing complaints about restraint use and abuse protection. The facility has repeated deficiencies in the same areas - sprinkler systems and cooking facilities cited three times each, and food procurement issues spanning from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges families should carefully consider.
Feb 26, 2026Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Dec 12, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 12, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 24, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Sierra Vista
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit sierravistabhc.com
Medicare data downloads
Original nursing home datasets
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