Highland Palms Healthcare Center
Strong Medicare quality ratings; families often praise outstanding physical and occupational therapy teams. Still worth an in-person visit.
based on 116 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational rehabilitation, as their therapy team is consistently rated as top-tier. However, families should maintain close oversight of medical communications, as some reviewers have noted failures in being notified of hospital transfers or changes in patient status.
Google Reviews
Google Reviews
116 reviews on Google“Highland Palms Healthcare Center is highly regarded for its exceptional physical and occupational therapy teams, with many patients reporting significant improvements in mobility. While the facility is frequently praised for its cleanliness and professional staff, some families have reported serious concerns regarding communication during medical emergencies and staffing shortages on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy teams
- Clean and well-maintained facility
- Professional and compassionate nursing staff
- Engaging activity programs and events
Concerns
- Communication failures regarding hospital transfers and medical updates (mentioned by 3 reviewers)
- Staffing shortages and slow response times on weekends (mentioned by 3 reviewers)
- Inadequate equipment (specifically lack of parallel bars in therapy) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
The owner relies heavily on a library of templated responses that vary in tone from 'elated' to 'delighted.' While they occasionally acknowledge specific staff names mentioned in reviews, many responses are repetitive, canned phrases that do not add unique value to the conversation.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; could you tell us more about the specific equipment, like parallel bars, available for physical and occupational therapy?
- 2How do you ensure that family members are kept closely informed and updated during hospital transfers or changes in medical status?
- 3With such a high overall CMS rating, what specific steps is the facility taking to improve staffing levels and response times during the weekends?
- 4Could you walk us through the daily activity calendar and how you keep residents engaged with social events?
- 5What is your process for communicating important medical updates to families to ensure nothing gets missed?
- 6How does the care approach differ for residents in your memory care program to ensure they feel safe and supported?
Personalized based on this facility's data
Key Review Excerpts
“When I first came to this facility, I was unable to walk and now I'm walking out of the facility on my on. I am thankful of the physical and occupational therapy team...”
“My father has been a patient here for almost 2 years and I am pleased with all the staff, from the nurses to the ladies in billing Yesenia, and Griselda, to the director Tom.”
“The facility itself is meticulously maintained, with pristine rooms and immaculately clean hallways.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Palms has recurring issues with care planning and medication management appearing across multiple surveys from 2019 to 2024, indicating persistent problems in these critical areas. Families have filed complaints that triggered six inspections, revealing deficiencies in medication labeling, treatment provision, and abuse reporting. While all 41 deficiencies show correction dates, the pattern of repeated violations in care planning and pharmacy services suggests ongoing challenges with fundamental resident care processes.
Mar 17, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 31, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Sep 26, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Highland Palms Healthcare Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 23 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit highlandpalmshc.com
Medicare data downloads
Original nursing home datasets
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