Sierra Valley Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews

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What this means for your family
This facility offers excellent meal services and has a dedicated group of staff members who provide great care for many residents. However, the presence of multiple, highly severe reports regarding medical neglect and infection control is a significant red flag that requires direct investigation during your visit.
Google Reviews
Google Reviews
33 reviews analyzed“Families considering Sierra Valley Rehab Center will find a stark divide in experiences. While many long-term residents and their families praise the kind, attentive nursing staff and high-quality meal service, there are extremely serious allegations regarding medical neglect, hygiene issues like scabies, and inadequate monitoring of patients.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- High-quality meal service and kitchen staff
- Effective rehabilitation and recovery support
- Clean and professional housekeeping
Concerns
- Serious medical neglect and failure to monitor patients (mentioned by 3 reviewers)
- Issues with hygiene and infection control (scabies/MRSA) (mentioned by 2 reviewers)
- Staff attitude and disrespectful communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated responses for positive reviews and standardized scripts for negative reviews. While they attempt to provide contact information for grievances, they rely heavily on repetitive phrasing.
Questions for Your Tour
- 1I noticed some wonderful comments about the kindness of your nursing staff and the quality of the meals; how do you ensure that this high standard of care and nutrition is maintained consistently for every resident?
- 2Can you walk me through your specific protocols for medication management and how you monitor residents to ensure no medical needs are overlooked?
- 3What specific steps has the facility taken recently to address and improve infection control and room cleanliness standards?
- 4How do you handle communication between the nursing staff and family members to ensure we are always updated on any changes in our loved one's health?
- 5In the event of a medical emergency during the night or over the weekend, what is the immediate process for care and notification?
- 6What kind of daily activities or social programs do you have in place to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I was a totally spoiled patient! From administration, laundry, kitchen & all cnas & nursing staff .. I really have to commend all the staff.”
“My mom was yelled at, got scabies in there, and they never told us her foot was rotting we always had socks on.”
“My dad was there for physical rehab to walk and I am beyond disappointed in the care they give their. During his stay he caught covid, mrsa and scabies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies in care planning, nursing services, and medication management across multiple surveys, with families filing 17 complaints that triggered inspections. Recent issues include problems with abuse prevention policies, quality of care services, and nursing staff competency that persist despite corrections. While all deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing operational challenges families should carefully evaluate.
Jul 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 27, 2025Routine18
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Have policies on smoking.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 30, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 4, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Oct 25, 2024
$8,190
Ownership & Operations
Who Operates This Facility
Sierra Valley Rehab Center
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 138 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit sierravalleyrc.com
Medicare data downloads
Original nursing home datasets
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