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Nursing HomeMedicaid

Sierra Valley Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

301 West Putnam, Porterville, CA 93257139 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 33 Google reviews

5
4
3
2
1
Sierra Valley Rehab Center Nursing Home in Porterville, CA — Street View
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What this means for your family

This facility offers excellent meal services and has a dedicated group of staff members who provide great care for many residents. However, the presence of multiple, highly severe reports regarding medical neglect and infection control is a significant red flag that requires direct investigation during your visit.

Google Reviews

Google Reviews

33 reviews analyzed
Families considering Sierra Valley Rehab Center will find a stark divide in experiences. While many long-term residents and their families praise the kind, attentive nursing staff and high-quality meal service, there are extremely serious allegations regarding medical neglect, hygiene issues like scabies, and inadequate monitoring of patients.

Quality Themes

Tap a score for details
Food9.0Staff4.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Kind and compassionate nursing staff
  • High-quality meal service and kitchen staff
  • Effective rehabilitation and recovery support
  • Clean and professional housekeeping

Concerns

  • Serious medical neglect and failure to monitor patients (mentioned by 3 reviewers)
  • Issues with hygiene and infection control (scabies/MRSA) (mentioned by 2 reviewers)
  • Staff attitude and disrespectful communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'22(20)'24(7)'26(3)

Distribution

5
15
4
1
3
0
2
0
1
9
13 reviews posted between Sep 26, 2022Sep 30, 2022 · 13 were 5-star

How They Respond to Reviews

33%response rate
Generic

The owner uses highly templated responses for positive reviews and standardized scripts for negative reviews. While they attempt to provide contact information for grievances, they rely heavily on repetitive phrasing.

Questions for Your Tour

  • 1I noticed some wonderful comments about the kindness of your nursing staff and the quality of the meals; how do you ensure that this high standard of care and nutrition is maintained consistently for every resident?
  • 2Can you walk me through your specific protocols for medication management and how you monitor residents to ensure no medical needs are overlooked?
  • 3What specific steps has the facility taken recently to address and improve infection control and room cleanliness standards?
  • 4How do you handle communication between the nursing staff and family members to ensure we are always updated on any changes in our loved one's health?
  • 5In the event of a medical emergency during the night or over the weekend, what is the immediate process for care and notification?
  • 6What kind of daily activities or social programs do you have in place to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I was a totally spoiled patient! From administration, laundry, kitchen & all cnas & nursing staff .. I really have to commend all the staff.

Former long-term resident · 2025★★★★★

My mom was yelled at, got scabies in there, and they never told us her foot was rotting we always had socks on.

Deceased resident's family · 2024☆☆☆☆

My dad was there for physical rehab to walk and I am beyond disappointed in the care they give their. During his stay he caught covid, mrsa and scabies.

Rehab patient's family · 2023☆☆☆☆
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
19.4%
CA
10.7%
Tulare
13.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
19.5%
CA
13.7%
Tulare
22.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.0%
Mixed vs Avgs
Here
7.0%
US
15.4%
CA
11.6%
Tulare
6.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.3%
CA
10.5%
Tulare
13.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
CA
10.4%
Tulare
9.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Tulare
99.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
CA
94.2%
Tulare
98.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Mixed vs Avgs
Here
88.3%
US
79.7%
CA
93.2%
Tulare
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.5%
Worse than Avg
Here
3.5%
US
1.6%
CA
1.5%
Tulare
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Near state avg (15.4)
15 complaint-triggered
$8,190 in fines

This facility shows a concerning pattern of repeated deficiencies in care planning, nursing services, and medication management across multiple surveys, with families filing 17 complaints that triggered inspections. Recent issues include problems with abuse prevention policies, quality of care services, and nursing staff competency that persist despite corrections. While all deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing operational challenges families should carefully evaluate.

Jul 23, 2025Complaint
1
0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 27, 2025Routine
18
0347ModerateCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0847ModerateCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920ModerateCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0926MinorCorrected

Environmental Deficiencies

Have policies on smoking.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0694MinorCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0730MinorCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0803MinorCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0810MinorCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0712MinorCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Minor

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Feb 3, 2025Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 30, 2024Complaint
5
0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0726MinorCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 4, 2024Complaint
1
0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 25, 2024Complaint
1
0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Federal Penalties

Fine

Oct 25, 2024

$8,190

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sierra Valley Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

264 facilities nationwide

Chain avg rating: 2.9/5 · Rank 138 of 260

Ownership & Management

Key personnel

Truist Bank5% or Greater Security InterestApt, FrederickManagerDotson, SandraManagerJergensen, JoshuaManagerMitchell, JohnManager
Source: Medicare provider data

Contact

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References & Resources

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