Gateway Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Below chain average · $8,018 in fines
What this means for your family
This facility is an excellent choice for patients requiring intensive physical therapy, as the rehab team is consistently rated as top-tier. However, families should maintain active oversight of medication administration and hygiene, as there have been significant historical complaints regarding these specific areas.
Google Reviews
Google Reviews
34 reviews analyzed“Families considering Gateway Post Acute will find a facility highly praised for its exceptional physical therapy team and compassionate, friendly nursing staff. While many residents experience significant recovery progress, some families have raised serious concerns regarding medication management and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehabilitation services
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and professional administrative/admissions team
Concerns
- Issues with medication management and over-medication
- Poor food quality and lack of variety
- Potential for racial bias in staff treatment
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often referencing specific family members or personal details. For negative reviews, they use a professional, standardized template that invites direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how that process works for new residents?
- 2What specific steps are in place to ensure medication is administered accurately and on schedule every day?
- 3How does the facility manage meal planning to ensure there is a good variety of nutritious options available for everyone?
- 4Can you describe how the nursing team handles medical emergencies or changes in a resident's condition during the night?
- 5What kind of daily activities or social events are organized to keep residents engaged and connected with each other?
- 6We noticed your admissions team is very welcoming; how do you help a new resident transition into the community during their first week?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring, the activities are great, and he progressed very well with the therapy. He celebrated his birthday during his stay, and he had a great time!”
“The Gateway staff went above and beyond to accommodate our family's frequent visits, especially the intake social worker Hannah! This facility is kept very clean at all times, and my first positive impression walking in, was that it did not have the urine smell that is so often part of elder care facilities.”
“my mother was there for two weeks to do rehabilitation within one week being there she was over medicated to point we had brjnv it to the facility's attention. Last time I checked chemical restraint is illegal .in 2 weeks she wasn't bathed only given bath in bed one time .The food was horrible like jail food break hard as rock”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gateway Post Acute has significant concerns with 78 deficiencies across 9 surveys, including 7 complaint-triggered deficiencies where families filed reports about care issues. The facility shows recurring problems with medication management, care planning, and infection control. While all recent deficiencies from 2024 show correction dates, the pattern of repeated violations in core care areas and multiple family complaints suggests ongoing quality challenges that warrant careful consideration.
Jun 4, 2025Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Oct 17, 2024Routine24
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 10, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Sep 9, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Gateway Post Acute
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 195 of 260
Ownership & Management
Owners
Providence Group of California LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit gatewaypostacute.com
Medicare data downloads
Original nursing home datasets
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