River Walk Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 13.0)
Below average in CA · Below recommended RN staffing · $186,188 in fines
What this means for your family
The facility offers exceptional physical therapy and a clean environment, which is ideal for post-surgical rehabilitation. However, families must exercise extreme caution regarding management and social services, as there are documented instances of patients being discharged prematurely following grievances.
Google Reviews
Google Reviews
28 reviews analyzed“Families should be aware of significant concerns regarding management retaliation and social services, with multiple reviewers alleging patients were discharged prematurely after filing grievances. While the therapy department and nursing staff receive high praise for rehabilitation success and kindness, the facility faces serious allegations of poor communication and inadequate medical supply coordination.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Clean and well-maintained environment
- Kind and attentive nursing and CNA staff
- Efficient admission process
Concerns
- Management retaliation and premature discharge after grievances (mentioned by 2 reviewers)
- Poor communication from social services and administrative staff (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner primarily uses repetitive, template-based phrases like 'Thank You for your feedback' for most reviews. While they attempt a more empathetic tone for negative or highly emotional reviews, the responses lack specific engagement with the unique details provided by reviewers.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy services; could you tell us more about how the therapy team works with new residents?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What steps does the facility take to ensure consistent communication between the administrative staff and the families?
- 4Could you describe what a typical daily meal schedule looks like and how you ensure the food is both nutritious and enjoyable for the residents?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of social activities or daily outings do you organize to keep the residents engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“This facility has the absolute best therapy department. If you need to place a family member for rehab, this is the place to be!!”
“Five Stars for the nurses who put up with my crap , but always remained calm and professional. Also for Shamar and Kieth who got me on my feet and walking again.”
“I am impressed and in awe of how clean, organized and efficient this staff is. Everyone treats us like we are “home”.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Walk Care Center has a concerning pattern of 26 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. The facility struggles most with care planning and quality standards, accident prevention, and resident rights including proper communication with families. While all deficiencies show correction dates, the recurring issues across multiple surveys from 2019 through 2025 suggest ongoing challenges with maintaining consistent care standards that families should carefully evaluate before choosing this facility.
Feb 26, 2026Routine12
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 9, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 21, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Aug 21, 2025
$24,252
Fine
Mar 12, 2025
$64,200
Payment Denial
Mar 12, 2025
5-day denial
Fine
Oct 3, 2024
$76,326
Fine
Jun 28, 2023
$8,351
Ownership & Operations
Who Operates This Facility
River Walk Care Center
for profit
Ownership & Management
Owners
Mcclung, Barbra
Owner
Moyle, Kensett
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit riverwalkcarecenter.org
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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