Shore Acres Care Center and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews

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What this means for your family
While the physical therapy department is consistently praised, the facility struggles with significant cleanliness and staffing issues. We strongly recommend performing unannounced visits at different times of the day and asking management specifically how they handle communication with families when a resident's status changes.
Google Reviews
Google Reviews
39 reviews on Google“Shore Acres Care Center receives highly polarized reviews, with significant praise for its physical therapy department contrasted by severe, recurring complaints regarding cleanliness and staffing levels. While some families report compassionate care and professional nursing, others describe a chaotic environment characterized by poor hygiene, unresponsive staff, and safety concerns.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Active recreational activities program
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor facility cleanliness and sanitation (mentioned by 5 reviewers)
- Difficulty communicating with staff or reaching rooms by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how are those programs integrated into a resident's daily routine?
- 2I noticed some feedback regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain sanitation in common areas?
- 3With 109 residents, what protocols do you have in place to ensure consistent communication between nursing staff and family members when we are trying to reach a loved one?
- 4I see there have been some recent staffing challenges; what steps is the facility taking to ensure that residents receive timely and attentive care throughout the day and night?
- 5Since recreational activities are a highlight, could you show me the activity calendar and explain how you tailor these programs to residents with different levels of mobility or interest?
- 6How does your nursing team handle medical emergencies or changes in a resident's condition during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“My father has been there for physical therapy which is great but he told me he was treated badly by the nursing staff and aides. I myself had a hard time reaching by phone nurses for updates and reaching my father’s room.”
“My great grandmother spent the last 6 months of her life in this facility, and our family could not have put her in better hands. The staff are extremely professional, organized, friendly, and most importantly caring.”
“This place is under staffed, nurses have 30 patients to care for. Therapy dept is fantastic, management lost, stole wife's belongings after they sent her to the hospital,”
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shore Acres has 22 deficiencies across three surveys with no complaint-triggered issues, suggesting families haven't filed formal reports about care problems. The facility shows recurring issues with resident assessment and care planning, medication management, and fire safety systems. All deficiencies have been corrected by the facility, indicating responsiveness to identified problems, though some issues like fire alarm maintenance have reappeared in multiple surveys.
May 30, 2024Routine11
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Feb 25, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 18, 2020Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Shore Acres Care Center and Rehab
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 22 of 46
Ownership & Management
Owners
Shore Acres Nursing Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit shoreacrescc.com
Medicare data downloads
Original nursing home datasets
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