Concordia Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (65%)
- High RN turnover (89%)
Bottom 25% in FL · Below recommended RN staffing · Worst in SENIOR HEALTH SOUTH chain · $150,380 in fines · Abuse citation
What this means for your family
While the facility's small size allows for a more personalized environment, the recent trend of negative reviews regarding hygiene and basic supply availability is concerning. We strongly recommend visiting during off-hours to observe staffing levels and cleanliness firsthand, and asking management specifically how they address complaints regarding patient neglect.
Google Reviews
Google Reviews
18 reviews analyzed“Concordia Manor presents a highly polarized experience for families, with recent reviews highlighting significant concerns regarding understaffing, poor hygiene, and inadequate supplies. While some visitors and residents praise the facility for its small, community-like atmosphere and friendly staff, multiple reports of neglected patient care and facility maintenance issues suggest a decline in quality.”
Quality Themes
Tap a score for detailsStrengths
- Small, community-oriented environment
- Some staff members are described as caring and attentive
- Convenient location
Concerns
- Chronic understaffing leading to neglected patient care (mentioned by 5 reviewers)
- Poor hygiene and sanitation (odors, roaches, mold) (mentioned by 3 reviewers)
- Inadequate supplies for residents (diapers, food items) (mentioned by 2 reviewers)
- Overcrowded rooms (four patients per room) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility houses four residents per room, what measures are in place to ensure individual privacy and personal space for my loved one?
- 2I understand that maintaining a sanitary environment is a priority; could you walk me through your current daily cleaning protocols and how you address facility maintenance concerns?
- 3With your current staffing levels, how do you ensure that residents receive timely assistance with daily needs like hygiene, dressing, and hydration?
- 4Could you describe the process for monitoring and managing medications to ensure accuracy and safety for all residents?
- 5What steps are taken to ensure that essential supplies, such as dietary needs and personal care items, are consistently stocked and readily available for residents?
- 6How do you handle communication with families regarding changes in a resident's health status or any urgent medical situations that may arise?
Personalized based on this facility's data
Key Review Excerpts
“It is okay place if like three of the cna's were not there they are on day shift they don't care about us they leave people sitting in dirty diapers they get mad if you ask to have your bed changed”
“My mom moved in to Concordia Manor for about four months now. It's a very small community and they only take 50 patients. The staff are very caring and they know every individual patient by name.”
“On the first 2 days the oddor of pee and poop was unbearable. No supplies: diapers were unavailable for large patients, we asked for gelatin we were told they did not have.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Concordia Manor has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 10 of 30 total violations across six surveys. The most serious recurring issues involve resident protection from abuse and neglect, safety hazards, and equipment maintenance problems. While all deficiencies show correction dates, the repeated complaints about fundamental safety and protection suggest ongoing care quality concerns that families should carefully investigate.
Sep 10, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 23, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 7, 2025Complaint2
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Environmental Deficiencies
Keep all essential equipment working safely.
May 9, 2024Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 9, 2022Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 5, 2021Routine1
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Sep 10, 2025
$150,380
Ownership & Operations
Who Operates This Facility
Concordia Manor
for profit
Chain Affiliation
Senior Health South
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 7 of 8 (Worst)
Ownership & Management
Owners
Senior Health Properties South, INC
Owner · Organization
Senior Health South Ex LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit concordiamanor.com
Medicare data downloads
Original nursing home datasets
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