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Public Google reviewers rate this highly and often mention clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 67 Google reviews
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Public Google reviewers rate Shields Comfort Care Assisted Living highly. Reviewers highlight: clean and well-maintained facility, welcoming and friendly staff members. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Shields Comfort Care Assisted Living receives highly polarized reviews, with many families praising the facility's clean environment and friendly staff, while others report severe concerns regarding neglect and understaffing. Recent feedback highlights a recurring struggle with high staff turnover and inconsistent care quality, particularly concerning hygiene and dietary management. Families considering this facility should be aware of the significant gap between the positive administrative experiences reported and the negative accounts of daily resident care.
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Distribution · 68 analyzed
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Key Review Excerpts
“As with any facility you need to advocate for your loved one since these facilities can often be understaffed, slowing things like communication, paperwork, Hospice follow ups, etc.”
“It broke my heart to see how disconnected some of the staff at Shields Comfort Care in Saginaw seemed. They're always losing my grandmas clothes and they let her have too much sugar and sweets.”
“Within the first 24 hours of being at the facility, my father had a potentially life-threatening fall that resulted in an emergency room visit. We were assured a bed alarm would be placed on the bed, it was not.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations at this facility have identified serious concerns, including a documented sexual assault involving residents and significant errors in medication administration and documentation. While some allegations of physical abuse were not substantiated, the facility has struggled with maintaining consistent medication schedules and proper reporting protocols.
Resident A was sexually assaulted by Resident B; Resident B also entered the rooms of Resident C and Resident D to engage in sexual activity/inappropriate contact.
Medication administration errors: Resident A did not receive medications as prescribed (specifically lavender oil documentation errors and multiple missed doses of lorazepam). Staff also documented medications as 'passed' even when they had previously documented the resident was 'physically unable to take' the dose.
Resident A missed doses of her pain medication.
Shields Comfort Care Assisted Living and Memory CA
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Official Website
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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