Healthsource Saginaw, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 192 Google reviews
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What this means for your family
This facility's physical therapy program is highly regarded for recovery, but the behavioral health units (White Pine) have significant, recurring issues with communication and patient care. If considering this facility for a loved one, we strongly advise you to verify the specific unit's reputation and establish a clear, documented communication plan with the nursing supervisor before admission.
Google Reviews
Google Reviews
192 reviews on Google“HealthSource Saginaw, Inc. receives highly polarized feedback, with a sharp divide between its medical rehabilitation services and its behavioral health/psychiatric units. While many families praise the physical therapy team for helping patients regain mobility, the behavioral health units (White Pine) are frequently criticized for poor communication, perceived neglect, and a restrictive, prison-like atmosphere.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive rehab nursing staff
- Clean and well-maintained physical therapy facilities
- Successful post-stroke and post-surgery recovery outcomes
Concerns
- Poor communication with families and lack of updates (mentioned by 14 reviewers)
- Neglect of basic hygiene (bedsores, bathing, soiled linens) (mentioned by 9 reviewers)
- Rude, dismissive, or unprofessional staff behavior (mentioned by 12 reviewers)
- Inadequate medication management and discharge planning (mentioned by 7 reviewers)
- Restrictive environment described as prison-like (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 197 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those successful rehabilitation outcomes into the daily routine once a resident transitions to long-term care?
- 2I noticed some families have expressed difficulty staying informed about their loved one's progress; what specific protocols or communication channels do you have in place to ensure families receive regular, proactive updates?
- 3To ensure the highest standard of comfort, could you walk me through your daily process for monitoring hygiene and ensuring that personal care needs, such as bathing and linen changes, are consistently met?
- 4With the current staffing rating being quite strong, how do you foster a culture that ensures every staff member interacts with residents in a consistently professional and compassionate manner?
- 5Could you explain how your team manages medication administration and discharge planning to ensure a smooth and safe process for residents?
- 6What steps are you taking to make the living environment feel more like a home and less like a clinical setting, particularly regarding the variety of daily activities and social events available to residents?
Personalized based on this facility's data
Key Review Excerpts
“My husband, Richard, was patient in rehab after leaving hospital. We truly had a great experience here at HealthSource, never ran into any staff that wasn't helpful to any of our needs.”
“This disgusting place allowed my father to sit in his bed and rot. He developed a STAGE 4 BEDSORE on his back side in just a matter of 3.5 weeks of being here.”
“The therapy is top-notch a place to go if you want to get better”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious, recurring problems with families repeatedly filing complaints about safety hazards, medication errors, and poor care quality across multiple years. The most persistent issues involve accident prevention and safety supervision, medication management, and basic treatment and care - with problems appearing in surveys from 2023 through 2026. Most concerning, the most recent survey in January 2026 shows ongoing deficiencies in resident rights, care planning, and medication safety that still require correction.
Jan 15, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 31, 2025Routine14
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 4, 2024
$98,020
Payment Denial
Dec 4, 2024
17-day denial
Fine
Aug 12, 2024
$62,904
Fine
Mar 27, 2024
$47,886
Fine
Aug 15, 2023
$15,593
Fine
Aug 15, 2023
$45,455
Payment Denial
Aug 15, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
Healthsource Saginaw, INC
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
192 reviews from families & visitors
Official Website
Visit healthsourcesaginaw.org
Medicare data downloads
Original nursing home datasets
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