Optalis Health and Rehabilitation at St. Francis
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 110 Google reviews
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What this means for your family
While many families report excellent outcomes with the rehabilitation therapy team and appreciate the current administrator's involvement, there are recurring, serious reports of hygiene neglect and slow response times. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask specific questions about their protocol for monitoring skin integrity and medication administration.
Google Reviews
Google Reviews
110 reviews on Google“Optalis Health and Rehabilitation at St. Francis receives highly polarized feedback, with many reviewers praising the current administration and therapy team for their compassionate, home-like environment. However, a significant number of families report severe concerns regarding basic care standards, including issues with hygiene, medication management, and slow response times to call lights. Families considering this facility should be aware that while many report positive outcomes, there are recurring reports of neglect and communication failures that require careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded therapy and rehabilitation team
- Approachable and involved administration
- Engaging activities and community events
- Warm, home-like atmosphere
Concerns
- Slow response to call lights and patient needs (mentioned by 4 reviewers)
- Hygiene issues including soiled linens and bed sores (mentioned by 4 reviewers)
- Inconsistent medication management and scheduling (mentioned by 3 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 3 reviewers)
- Subpar or cold food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you integrate the therapy team's goals into the daily care plan for residents?
- 2Could you walk me through your current process for responding to call lights and how you ensure residents receive timely assistance?
- 3I noticed some feedback regarding hygiene and room maintenance; what are your specific protocols for ensuring linens are changed regularly and that skin integrity is monitored?
- 4How does your nursing team coordinate medication schedules to ensure consistency and prevent any potential gaps in administration?
- 5What steps are you taking to improve the quality and temperature of meals served to residents, and is there any flexibility in the dining options?
- 6Since communication is so important to our family, what is the best way for us to stay in the loop with management regarding our loved one's care and any changes in their health status?
Personalized based on this facility's data
Key Review Excerpts
“My dad had bed sores that started there. One of them I didnt find out about the severity until it covered his whole bottom.They did not care for him properly with his feedings through his Peg tube.”
“My wife stayed there 35 days.bed sores after 20 days,never changed diapers as mega .I time dated her diaper I changed first thing i. Morning.the same was still on her when I came in at 8am the next day.”
“The staff were attentive, the care was consistent, and everyone treated me with respect. The Administrator, Akua Addo, made sure my concerns were heard and that I felt comfortable every step of the way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints triggering 20 deficiencies across multiple care areas. Recurring problems include medication management errors, pressure ulcer care failures, and fire safety violations spanning from 2022 to 2025. While all deficiencies are marked as corrected, the persistence of similar issues across years—particularly wound care and medication safety—suggests ongoing quality control challenges that families should carefully evaluate.
Feb 12, 2026Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 12, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 21, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Jul 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 17, 2025
$58,403
Fine
Dec 30, 2024
$72,670
Payment Denial
Dec 30, 2024
22-day denial
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation at St. Francis
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 37
Ownership & Management
Owners
Om Holdco 6 LLC
Owner · Organization
Paar 108-Gr LLC
Owner (parent company) · Organization
Pinal R Patel 2017 Irrv Tr Uad 6-14-17
Owner (parent company) · Organization
Pinal R Patel Revocable Trust
Owner (parent company) · Organization
Rajan G Patel Revocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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