Covenant Skilled Nursing and Rehabilitation at Wel
Strong Medicare quality ratings; families often praise modern, clean, and spacious facility. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While the facility is physically modern and clean, the inconsistency in nursing care is a significant concern. When touring, ask specifically about the nurse-to-patient ratio on weekends and request a clear explanation of how they handle call-button response times, as this has been a recurring issue for families.
Google Reviews
Google Reviews
18 reviews on Google“Covenant Skilled Nursing and Rehabilitation at Wellspring presents a stark contrast between its modern, hotel-like physical environment and the quality of daily care. While some families praise the cleanliness and friendly staff, multiple reviewers report significant issues with slow response times to call buttons, inconsistent hygiene assistance, and poor meal quality. Families should be aware that experiences appear highly inconsistent, with some reporting excellent care while others describe severe neglect.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and spacious facility
- Private rooms with private bathrooms
- Friendly and professional staff members
- Well-maintained physical environment
Concerns
- Slow response times to call buttons and patient requests (mentioned by 3 reviewers)
- Inconsistent hygiene and showering assistance (mentioned by 3 reviewers)
- Poor meal quality, including cold food and incorrect orders (mentioned by 3 reviewers)
- Inadequate communication and follow-through from leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility being on the smaller side with 39 residents, how do you ensure that staff are able to respond promptly when a resident uses their call button?
- 2I noticed some feedback regarding meal service; could you walk me through how the kitchen team ensures that meals are served at the right temperature and that dietary orders are followed accurately?
- 3Given the importance of personal care, what is your process for ensuring that residents receive consistent assistance with their daily hygiene and showering routines?
- 4How does your leadership team maintain open lines of communication with families to ensure we are kept in the loop regarding our loved one's care plan and any changes in their health?
- 5Since the facility has a modern and spacious layout, what kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family and their primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“The low review score comes in at the the nursing care they provide. It’s quite awful. It would on average take someone 15-20 minutes to answer his call button.”
“Had to inquire for my uncle to have showers. My uncle was left on the commode for a really long time. Even after pulling the emergency cord. The excuse was shift change.”
“I was very impressed with the size of the rooms and all rooms having private bathrooms. They are very modern and spacious.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues across multiple care areas, with families filing complaints that led to citations for pressure ulcer care and daily living assistance. The most recurring problems involve fire safety and emergency preparedness, nutrition and dietary services, and medication management. While all deficiencies show correction dates, the same issues repeatedly appear across surveys from 2023-2025, suggesting ongoing compliance challenges that families should discuss during visits.
Mar 25, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 14, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 22, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 14, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Covenant Skilled Nursing and Rehabilitation at Wel
for profit
Ownership & Management
Owners
Covenant Medical Center, INC.
Owner · Organization
Wellspring Tcc LLC
Owner · Organization
Covenant Healthcare System
Owner (parent company) · Organization
Lutheran Homes of Michigan, INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit wellspringlutheran.com
Medicare data downloads
Original nursing home datasets
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