Sherwood Healthcare Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy services. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab team is frequently cited as world-class. However, families should be vigilant about dietary requirements and should proactively check in with nursing staff during weekends to ensure medication schedules are being strictly followed.
Google Reviews
Google Reviews
94 reviews on Google“Sherwood Healthcare Center is highly regarded for its exceptional physical and occupational therapy programs, which many patients credit with helping them regain mobility. While many families praise the compassionate nursing and administrative leadership, there are serious, isolated reports of medical neglect, medication delays, and poor communication regarding dietary needs. Prospective families should prioritize verifying the consistency of care during weekend shifts and the accuracy of dietary management for specialized diets.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy services
- Compassionate and attentive nursing staff
- Strong and professional administrative leadership
- Clean and well-maintained environment
Concerns
- Inconsistent care and staffing on weekends (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Inaccurate management of specialized dietary needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner attempts to move the conversation offline by providing a direct phone number and expressing a desire to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and therapy services here; could you tell us more about how the therapy team works with residents to maintain their mobility?
- 2Since we want to make sure all dietary needs are met perfectly, what is your process for ensuring specialized or restricted diets are accurately managed and communicated to the kitchen?
- 3How does the nursing team manage medication schedules, especially during the transition between day and night shifts, to ensure everything stays on track?
- 4We noticed the facility is very well-maintained and clean; what kind of daily activities or social programs do you have planned to keep residents engaged and active in such a nice environment?
- 5What is the best way for family members to stay in touch with the nursing staff or reach someone quickly if we have a question or an urgent update?
- 6How is the staffing structured on the weekends to ensure that the same high level of attentive care we see during the week continues through Saturday and Sunday?
Personalized based on this facility's data
Key Review Excerpts
“Sherwood took care of him and even got him off of insulin and helped him get into assisted living last Friday. After 9 months of great care, his health improved and it is remarkable!”
“My mom was suppose to get her pain meds every 4 hours, well that did not happen. The so called nurses lagged for hours before giving her pain meds so bad my mom called me to come and take her out of the place.”
“Jessel has been more than an ordinary PT. After falling and becoming immobile I lost confidence in myself, lost the hope we all need to regain our strength. She has a natural ability to instill confidence...”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sherwood Healthcare Center has significant recurring safety and infrastructure issues, with 47 deficiencies found across three surveys between 2021-2025. The facility shows persistent problems with fire safety systems, emergency preparedness, and food service, with many deficiencies repeating across multiple inspections. While all issues have correction dates, the pattern of recurring problems in critical safety areas suggests ongoing challenges with maintaining compliance standards.
May 9, 2025Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 10, 2024Routine21
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 17, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Jun 26, 2023
$1,748
Fine
Jun 5, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Sherwood Healthcare Center
for profit
Chain Affiliation
Cypress Healthcare Group
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 13 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit sherwoodhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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