Oakmont of East Sacramento

COMPLAINT INVESTIGATION REPORT

The facility underwent a case management visit following incident reports. The report details the history of concerning behaviors involving a resident (R1) and the subsequent actions taken by the facility and the resident's responsible party. The final narrative explicitly states that no deficiencies were observed during this visit.

The facility underwent a required 1-year annual inspection on February 4, 2026. The Licensing Program Analyst observed the facility to be clean, in good repair, and compliant with safety standards, including water temperature and fire safety equipment. No deficiencies were cited during this inspection.

This report details the findings of a complaint investigation regarding staff posting a resident's picture on social media without consent. The investigation concluded that the allegation was unsubstantiated, meaning there was not enough evidence to prove the violation occurred. No specific deficiencies were cited in the final report.

This report documents an unannounced Case Management visit conducted on November 25, 2025, to follow up on an incident report from October 29, 2025. The visit included interviews and a follow-up on the egress system. No specific deficiencies were cited in the provided report content.

The unannounced case management visit was conducted on November 10, 2025, to follow up on an incident report from October 29, 2025. The facility was found to have no deficiencies at this inspection visit. Staff agreed to submit several requested documents by November 17, 2025.

This report details a complaint investigation conducted regarding allegations that staff forced residents to attend an outing. After reviewing records and interviewing residents and staff, the complaint was determined to be unfounded. No deficiencies were cited per California Code Regulation, TITLE 22.

The complaint investigation substantiated the allegation that staff restricted resident access to a common area. Two deficiencies were cited: one Type A violation concerning potential risks to residents during activities, and one Type B violation regarding the location of staff meetings. The facility must correct these issues by moving meetings out of resident common areas and ensuring resident rights are protected.