Shaker Place Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Below average in NY · No penalties on record
What this means for your family
Shaker Place offers a modern, clean environment with a highly regarded rehabilitation team, making it a strong candidate for short-term recovery. However, because multiple reviewers have raised concerns about understaffing and neglect, we strongly advise that you plan to visit frequently to monitor your loved one's daily care and hydration.
Google Reviews
Google Reviews
41 reviews on Google“Shaker Place Rehabilitation and Nursing Center receives high praise for its renovated, clean facilities and a staff frequently described as compassionate and attentive. While many families report excellent experiences with rehab and end-of-life care, there are recurring, serious concerns regarding understaffing and potential neglect that necessitate active family involvement.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Compassionate and attentive nursing staff
- Strong rehabilitation therapy services
- Effective communication with families
Concerns
- Understaffing leading to slow response times or neglect (mentioned by 4 reviewers)
- Difficulty reaching admissions or administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how clean and modern the facility is; could you show us some of the common areas where residents relax?
- 2Since we want to ensure our loved one gets the best care, how do you manage staffing levels during the night shifts or weekends to ensure timely responses?
- 3We are very interested in the rehabilitation services mentioned by others; can you tell us more about the therapy programs available here?
- 4What is the protocol for handling a medical emergency or a sudden change in health status during the late evening hours?
- 5What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
- 6We noticed you interact with families through your online reviews; how does the administrative team typically communicate important daily updates or changes to us?
Personalized based on this facility's data
Key Review Excerpts
“Every time I entered Shaker Place , I was greeted by the front desk staff with big smiles and genuine kindness. Nurses and Aides are accessible, responsive and also show kindness to the Residents and family members.”
“The facility/her room is beautiful, CLEAN, remodeled, and the staff (very thorough, polite…) and other residents are wonderful. I have never heard my Grandma as happy as she is now.”
“Pros - Good food. Clean. Friendly staff. Cons - Pretty sure you wouldn't need to worry about abuse at this facility, however neglect does occur. If you place your loved one in this facility, it would be wise to check on their care (e.g. hydration, food consumption, toe and fingernail trimming, bloodwork, etc.) at least every other day.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in serious deficiencies related to abuse protection and investigation procedures, with the most recent complaint in 2025 showing ongoing concerns about resident safety and reporting protocols. The facility has recurring issues with abuse prevention, medication management, and care planning that have persisted across surveys from 2019 to 2025, though most deficiencies show correction dates, indicating the facility addresses problems when identified.
Apr 22, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 10, 2023Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 10, 2023Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 29, 2021Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 30, 2019Routine11
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Ownership & Operations
Who Operates This Facility
Shaker Place Rehabilitation and Nursing Center
government
Ownership & Management
Owners
County of Albany Department of Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit shakerplace.org
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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