Shadelands Post Acute
Strong Medicare quality ratings; families often praise state-of-the-art rehabilitation equipment and gym. Still worth an in-person visit.
based on 80 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation due to its modern equipment and highly-rated therapy teams. However, families should remain vigilant regarding medication administration and ensure they establish clear communication channels with the administration to avoid the lapses reported by other families.
Google Reviews
Google Reviews
80 reviews on Google“Shadelands Post Acute is widely praised for its modern, clean, and bright facility, with many families highlighting the exceptional quality of the physical and occupational therapy teams. While the nursing and CNA staff receive frequent individual commendations for being caring and attentive, some reviewers have raised serious concerns regarding medication management errors and inconsistent communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- State-of-the-art rehabilitation equipment and gym
- Clean, modern, and spacious private rooms
- Highly skilled physical and occupational therapy teams
- Compassionate and attentive nursing and CNA staff
Concerns
- Medication management errors or delays (mentioned by 3 reviewers)
- Poor communication from administration or difficulty reaching departments (mentioned by 2 reviewers)
- Inconsistent therapy session quality or frequency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, frequently naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses a professional, empathetic tone and provides a direct phone number to encourage offline resolution.
Questions for Your Tour
- 1We are so impressed by the 5-star health inspection rating; how does your team maintain such high clinical standards for resident care?
- 2With the wonderful rehab gym and equipment here, how do you customize physical therapy schedules to ensure consistent progress for each resident?
- 3How does the nursing team manage medication administration to ensure everything is delivered accurately and on time each day?
- 4What is the best way for our family to stay in regular contact with the administration or specific departments if we have questions about care?
- 5We've heard great things about the modern private rooms; what kind of daily activities or social outings are planned to help residents enjoy the space?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“I never once felt like I was a patient. I felt like a guest at a resort. The entire staff and I mean the entire staff are very caring and attentive.”
“The facility is relatively new and spacious with single bedrooms and private bathroom. The workers were very friendly and pleasant.”
“The staff who provided the services, whether the nurses, the CNAs, or others, were friendly and helpful and responded quickly when I pressed my call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent safety and operational issues, with 22 deficiencies across three surveys primarily involving emergency preparedness, electrical systems, and fire safety equipment. Two families have filed complaints leading to citations for inadequate resident notification procedures and care planning. While all deficiencies show correction dates, the recurring problems with basic safety systems (emergency generators, fire detection, electrical compliance) and repeated medication management violations suggest ongoing operational challenges that families should carefully consider.
Aug 1, 2024Routine16
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 19, 2023Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jul 13, 2022Routine4
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Shadelands Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 26 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit shadelands.com
Medicare data downloads
Original nursing home datasets
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