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Tampico Healthcare Center

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.

130 Tampico Street, Walnut Creek, CA 94598128 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 53 Google reviews

5
4
3
2
1

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What this means for your family

This facility offers industry-leading physical and occupational therapy that can significantly aid in post-surgical recovery. However, families must be vigilant regarding hygiene and staffing, as multiple recent reviews highlight instances of patients being left in soiled linens and slow response times to call lights.

Google Reviews

Google Reviews

53 reviews on Google
Families considering Tampico Healthcare Center will find a facility highly praised for its exceptional physical and occupational therapy teams and compassionate nursing staff. However, there are significant, recurring reports of neglect regarding hygiene, such as patients being left in soiled linens, and concerns regarding overcrowding in patient rooms. While many residents enjoy the social activities, the quality of food and management responsiveness are frequent points of criticism.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean6.0Activities9.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Engaging resident activities and social events
  • Clean and well-maintained facility

Concerns

  • Neglect regarding hygiene and soiled linens (mentioned by 3 reviewers)
  • Overcrowded rooms with multiple beds (mentioned by 2 reviewers)
  • Inconsistent food quality (mentioned by 4 reviewers)
  • Slow response times to call buttons (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(1)'22(1)'24(21)'26(8)

Distribution · 56 analyzed

5
40
4
2
3
1
2
0
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the physical and occupational therapy programs here; could you tell me more about how those are integrated into a resident's daily routine?
  • 2With the facility being a busy place, what steps are taken to ensure that call buttons are answered promptly and that residents' personal hygiene and linen changes are handled consistently?
  • 3Could you describe the dining experience, specifically how you ensure food quality and variety remain high for all residents?
  • 4How do you manage room assignments to ensure that residents have enough personal space and a comfortable environment?
  • 5What kind of social events or engaging activities are currently available to help residents stay connected with one another?
  • 6In the event of a medical emergency after hours, what is the protocol for communicating with the family and ensuring immediate care?

Personalized based on this facility's data


Key Review Excerpts

The therapy department (speech, physical and occupational) is top notch and I can't say enough about the staff; the warmth and kindness they exemplify is heart warming.

Rehab patient · 2019★★★★★

The staff all are respectful and polite. The therapist are great. They will push you when needed but are very much aware of how you are coping with the necessary exercises etc. 99% of the CNA's are wonderful!

Long-term resident's family · 2024★★★★★

I wish I could leave a ZERO star review, but unfortunately I can't. I picked this place for my grandmother in a spur of the moment decision... they guaranteed me that there would only ever be two patients to a room and that my grandmother would have a

Long-term resident's family · 2025☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
81%
Registered nurses for medical care
Total Nursing
4.44hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

4

measures

Mixed Results

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.9%
Worse than Avg
Here
18.9%
US
15.3%
CA
10.5%
Contra costa
9.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.3%
Worse than Avg
Here
16.3%
US
14.4%
CA
10.4%
Contra costa
7.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
19.5%
CA
13.7%
Contra costa
8.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.0%
Mixed vs Avgs
Here
18.0%
US
19.4%
CA
10.7%
Contra costa
10.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Contra costa
99.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility8.1%
Worse than Avg
Here
8.1%
US
5.3%
CA
4.1%
Contra costa
2.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Contra costa
98.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.7%
CA
93.2%
Contra costa
97.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
CA
1.5%
Contra costa
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (15.4)
11 complaint-triggered

This facility has concerning complaint patterns with families filing 11 reports that led to federal violations, including serious issues like abuse/neglect and medication management problems. The facility repeatedly struggles with nutrition and dietary services, infection control, and medication safety across multiple surveys from 2020-2026. While most deficiencies show correction dates, the persistent recurrence of similar problems and one recent uncorrected infection control violation suggest ongoing operational challenges families should carefully consider.

Mar 5, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 28, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 11, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 27, 2025Routine
16
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

Apr 3, 2024Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 9, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tampico Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Aaron Mayer

Chain Size

6 facilities nationwide

Ownership & Management

Owners

Mayer, Aaron

Owner

Key personnel

Mayer, AaronOfficer / DirectorAhm TrustManagerChandra, SmitaManagerEllks, MarjorieManagerMayer, AaronManager
Source: Medicare provider data

Contact

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References & Resources

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