Seton Manor Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 193 Google reviews
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What this means for your family
Seton Manor is highly regarded for its clean environment and effective rehab programs, making it a strong candidate for recovery. However, families should specifically inquire about weekend staffing ratios and protocols for securing personal belongings, as these have been recurring points of concern for some residents.
Google Reviews
Google Reviews
193 reviews on Google“Seton Manor is widely praised for its clean, bright, and welcoming environment, with many families highlighting the compassionate nursing staff and effective rehabilitation services. While the majority of reviews are highly positive, some families have raised concerns regarding consistent staffing levels, particularly on weekends, and occasional lapses in communication or responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and compassionate nursing staff
- Effective physical therapy and rehabilitation
- Engaging activities and social events
Concerns
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
- Slow response times to call bells (mentioned by 2 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With your focus on rehabilitation, how do you ensure that residents receive consistent support and therapy sessions throughout the entire week, including Saturdays and Sundays?
- 3When a resident presses their call bell, what is the standard protocol for ensuring they receive assistance in a timely manner?
- 4What specific systems or protocols do you have in place to help residents keep track of their personal belongings and ensure their items remain secure?
- 5Given your 4-star health inspection rating, what are the primary areas you are currently focusing on to maintain that standard and continue improving the quality of care?
- 6Could you walk me through a typical afternoon here, and how do you encourage residents to participate in the social events and activities you offer?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department is excellent. My mother would not have been able to return home so quickly without their work. Nursing also excellent and attentive.”
“My husband received excellent care during the week. When weekend people came on, some continued the good care but it was noticeable that some were slow to respond to requests for help.”
“The facility was very clean and run very well. I had daily (sometimes more often) communication with Dr. Hashin, or a staff member who was completely knowledgeable of my mother's condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with safety hazards and resident rights, with three complaints filed by families that prompted federal investigations. The most persistent problems involve accident prevention and safety hazards, building safety systems (smoke barriers, electrical equipment), and protecting residents' rights and dignity. Issues span multiple years from 2023-2025, suggesting ongoing challenges despite corrections being reported for each deficiency, indicating families should carefully evaluate current safety conditions during any visit.
Feb 12, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 7, 2025Routine6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 8, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 26, 2024Routine10
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Seton Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Imperial Healthcare Group
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 3 of 13
Ownership & Management
Owners
Bh Opco Holdco LLC
Owner · Organization
Chrh Equities LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Ymcs Equities LLC
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit setonmanorhc.com
Medicare data downloads
Original nursing home datasets
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