Edenbrook of Greenwood Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (66%)
- High RN turnover (73%)
Below average in PA · Below recommended RN staffing · Best in EDEN EAST HEALTHCARE MANAGEMENT chain · $240,099 in fines · Abuse citation
What this means for your family
While the facility is frequently praised for its clean environment and effective rehab services, the serious nature of the negative feedback regarding staff competence warrants caution. We recommend that families schedule a tour to observe staff-to-resident interactions firsthand and ask specific questions about training and oversight protocols.
Google Reviews
Google Reviews
19 reviews on Google“Edenbrook of Greenwood Hill receives polarized feedback, with a high volume of generic five-star ratings contrasted by serious allegations regarding care quality. While some families praise the therapy team and the facility's cleanliness, others have raised grave concerns about staff competence and the safety of vulnerable residents who cannot advocate for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Clean and welcoming facility environment
- Effective rehabilitation therapy team
- Collaborative staff culture
Concerns
- Incompetent staff and administrative oversight
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very responsive to online feedback; how does that same level of communication extend to keeping families updated on their loved one's daily well-being?
- 2With a capacity of 160 residents, what specific steps are you taking to ensure that administrative oversight remains consistent and that every resident receives personalized attention?
- 3Given the recent focus on staffing levels, could you walk me through how you support your team to ensure they feel empowered and equipped to provide the best care?
- 4I’ve heard great things about the rehabilitation therapy team here; how do they coordinate with the nursing staff to ensure a smooth recovery process for residents?
- 5To address the recent health inspection findings, what specific improvements or new protocols have been implemented to enhance the quality of care?
- 6What does a typical day look like for a resident here, and how do you encourage social engagement among the 160 residents to keep the atmosphere welcoming?
Personalized based on this facility's data
Key Review Excerpts
“Staff if very kind and caring and always put the residents first. Facility is clean and refreshing. Excellent therapy team to rehab your loved ones back to good health!”
“I'm giving 1 star, but really should be 0 star. My husband died at the hands of the incompetent staff and administration. Administration couldn't make sure staff could do the job they were paid to do.”
“This is a wonderful facility. They are great people my dad was here till he past and they took great care of him. They were able to be there for him in the end when i could not.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Edenbrook has a concerning pattern of repeated abuse protection failures, with families filing 33 complaint-triggered deficiencies across surveys. The facility shows recurring issues in protecting residents from abuse and neglect, dementia care, and medication management. While all violations have correction dates, the same problems persist across multiple inspections, particularly serious abuse protection deficiencies appearing as recently as February 2025, suggesting ongoing systemic issues that warrant careful consideration before placement.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Aug 8, 2025Routine7
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2025Complaint1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 13, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Feb 13, 2025
$42,484
Fine
Nov 17, 2023
$12,048
Payment Denial
Nov 17, 2023
72-day denial
Ownership & Operations
Who Operates This Facility
Edenbrook of Greenwood Hill
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit edenbrookgreenwood.com
Medicare data downloads
Original nursing home datasets
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