Serenity Oaks Assisted Living and Memory Care
Limited public data on Serenity Oaks Assisted Living and Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 19 Google reviews
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What this means for your family
This facility offers a lovely social environment and clean rooms for some residents, but recent reviews suggest a significant decline in standards. Families should conduct an unannounced visit to personally verify the cleanliness of the facility and observe staff engagement levels, especially during off-hours.
Google Reviews
Google Reviews
19 reviews on Google“Families may find a split experience here, as some long-term residents benefit from a clean, home-like environment with great food and engaging activities. However, recent reviews raise serious alarms regarding hygiene issues, such as pests and cleanliness, as well as concerns about staff professionalism and recent changes in management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained resident rooms
- Welcoming and friendly staff members
- Engaging social activities and monthly celebrations
- Pleasant outdoor courtyard with walking paths
Concerns
- Hygiene and sanitation issues including pests and debris
- Staff unprofessionalism and lack of engagement (mentioned by 2 reviewers)
- Recent management and ownership changes causing instability
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is so cozy with 16 residents, how do you ensure every person gets personalized attention during their daily routines?
- 2We love the idea of the outdoor courtyard; what kind of specific walking programs or outdoor social activities do you host for the residents?
- 3With the recent changes in management, what new steps are being taken to ensure consistent and professional communication with families?
- 4How does your team approach daily cleaning and sanitation protocols to ensure the resident rooms and common areas stay pristine?
- 5Can you walk us through the specific process for handling a medical emergency or a sudden change in a resident's health during the night?
- 6What are some of the favorite monthly celebrations or special events that the residents look forward to the most?
Personalized based on this facility's data
Key Review Excerpts
“My father has lived at Serenity Oaks for the last seven months, and we love the care he receives. The rooms are clean, comfortable, and well-appointed, and the kitchen is gleaming.”
“Serenity Oaks is a wonderful facility with staff who are welcoming and friendly! My mom has been going to Serenity during the day while I'm at work for about a year now and she has really enjoyed the activities and socializing.”
“My mom was with this company for 6 years and I always felt like she was well cared for.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Serenity Oaks Assisted Living and Memory Care received an administrative penalty of $8,250.00 on January 17, 2024. The enforcement action was related to serious concerns regarding resident safety, staffing levels for emergency evacuations, and medication management protocols.
Jan 17, 2024EnforcementPenaltyReport
Administrative Penalty — The facility was cited for multiple violations including failure to ensure residents were free from abuse, neglect, and exploitation; failure to have sufficient staff for emergency evacuation; and failure to ensure medications were dispensed by a pharmacy or physician/dentist.
Ownership & Operations
Who Operates This Facility
Soalmc Live Oak, LLC
for profit
CARE SENIOR LIVING, LLC
ZOILA TAPIA
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit serenityoaksassistedliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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