Serenity Oaks Assisted Living and Memory Care
Limited public data on Serenity Oaks Assisted Living and Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 19 Google reviews
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What this means for your family
Every family's needs are unique. We encourage you to visit Serenity Oaks Assisted Living and Memory Care in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Google Reviews
Google Reviews
19 reviews on Google“Serenity Oaks appears to have undergone significant ownership changes that dramatically affected quality. While recent reviews praise caring staff, excellent food, and clean facilities under new ownership, concerning reports of roaches, overmedicated residents, and poor hygiene during transition periods create uncertainty about current conditions.”
Quality Themes
Tap a score for detailsStrengths
- Caring, friendly staff who interact well with residents and families daily
- Clean, comfortable rooms and gleaming kitchen facilities
- Excellent food quality and regular monthly celebrations with activities
- Flexible visiting policies allowing family visits at any hour
- Beautiful landscaped courtyard with winding pathways for resident mobility
- Comprehensive care including multiple therapies, scheduled hydration, and exercise opportunities
Concerns
- Multiple reports of roaches in hallways, kitchen counters, and dining areas
- Reports of residents appearing overmedicated and 'knocked out'
- Dog hair and feces observed throughout facility
- Staff described as rude, disinterested, and frequently on phones
- Residents left outside in dangerous 95+ degree heat
- Ownership changes causing management instability and quality fluctuations
Rating Trends
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the beautiful courtyard and winding pathways; what kind of supervised outdoor activities or hydration protocols do you have in place to ensure residents stay safe and comfortable during the hotter summer months?
- 2With such a small, intimate capacity of 16 residents, could you walk me through your current pest control schedule and how you maintain the high standards of kitchen and common area cleanliness?
- 3I love that you host regular monthly celebrations; could you tell me more about the daily social calendar and how the staff encourages residents to participate in these activities?
- 4Given that you offer flexible 24/7 visiting hours, what is your process for ensuring that family members can easily connect with staff to discuss any changes in a resident's medication or daily alertness?
- 5How do you manage the daily housekeeping and pet policies to ensure the common areas remain clean and comfortable for all residents?
- 6What is your facility's philosophy on medication management, and how do you balance the need for resident comfort with ensuring they remain alert and engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“People were knocked out, looked overmedicated, it was really sad. There were a few roaches in the hallways and in the kitchen on the counter”
“The owner and staff care for the residents. It's easy to see in their daily interactions and in how clean, comfortable, and well cared for the residents are”
“I chose to give the facility a chance after a stellar recommendation from the representative of the Texas long-term care Ombudsman”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
During the April 2024 inspection, Serenity Oaks was cited with 17 health code violations, including issues with medication security, resident documentation, and staff training. Most of these issues were corrected by June 2024. No enforcement actions were found on record.
Apr 22, 2024Routine17Report
Health Code (16 violations)
The facility failed to provide every resident's immediate family with the HHSC telephone hotline number to report suspected abuse, neglect, or exploitation and document that the family received it.
The facility failed to maintain in each resident's active clinical record a signed copy of the required form concerning Authorized Electronic Monitoring.
The provider failed to post the facility license as required.
The facility failed to post an HHSC notice that states inspection reports are available at the facility for public inspection and provides a toll-free telephone number for information.
The facility failed to post a copy of the most recent inspection report.
The facility failed to post the Resident Bill of Rights.
The facility failed to provide a locked area for all medications.
The facility failed to maintain outdoor areas in good condition and to keep outdoor areas free of fire or health hazards.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
The facility failed to ensure that menus were prepared to provide a balanced and nutritious diet, that food was palatable and varied, or that menus were planned one week in advance, followed, posted and kept for 30-days, with variations documented.
The facility failed to provide every resident with a copy of the Resident Bill of Rights.
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
The facility failed to ensure that each resident had a health examination by a physician performed within the required timeframe.
The facility failed to keep current and complete personnel records
The facility failed to have documented evidence showing that it had explained and provided a copy of the disclosure statement to the resident, family, or responsible party prior to admitting a resident.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Feb 10, 2022RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Soalmc Live Oak, LLC
for profit
CARE SENIOR LIVING, LLC
ZOILA TAPIA
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit serenityoaksassistedliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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