Advanced Rehabilitation & Healthcare of Live Oak
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the therapy and rehab teams receive consistent, high-quality praise. However, if you are considering long-term care, you must be extremely vigilant regarding hygiene, wound care, and medication administration, as multiple families have reported serious neglect in these areas.
Google Reviews
Google Reviews
133 reviews on Google“Families considering this facility will find a highly-regarded rehabilitation and therapy department, with many reviewers praising the professional physical and occupational therapists. However, there are significant and recurring reports of neglect regarding hygiene, medication management, and wound care, particularly in the long-term care sections. While the building itself is frequently described as beautiful and clean, the quality of nursing care appears to fluctuate heavily depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Modern, clean, and visually appealing facility
- Professional and friendly administrative staff
- Spacious and well-maintained private rooms
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 6 reviewers)
- Inadequate staffing levels leading to slow response times (mentioned by 5 reviewers)
- Poor medication management and failure to follow doctor orders (mentioned by 3 reviewers)
- Issues with wound care and pressure ulcer prevention (mentioned by 3 reviewers)
- Poor food quality and inconsistent meal delivery (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on standardized scripts. While they acknowledge the feedback, they rarely address the specific details of the complaints, instead defaulting to boilerplate apologies or requests to speak with the Administrator.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to regain their independence?
- 2With the facility being so modern and visually appealing, what kind of daily activities or social outings do you organize to keep residents engaged?
- 3How does your nursing team ensure that medication schedules and specific doctor's orders are strictly followed every day?
- 4What specific protocols do you have in place to ensure residents receive timely assistance with hygiene and personal care needs?
- 5How does the facility manage wound care and preventative measures to ensure skin integrity for residents?
- 6Can you tell us a bit about the dining experience, specifically regarding meal consistency and how you incorporate resident preferences?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is truly dedicated to helping residents achieve their goals, offering personalized support every step of the way.”
“My grandmother has been here for a few months and during that time she developed a severe bedsore that staff completely ignored.”
“The nurses were outstanding as well as the Rehab Department.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including a serious recent abuse protection violation that reached severity level J. The facility has persistent issues with safety hazards, nutrition and dietary services, and infection control across multiple years, though all deficiencies show correction dates. With 51 total violations across 11 surveys, this facility demonstrates ongoing compliance challenges despite corrective actions.
Nov 18, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2025Routine10
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Apr 17, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 12, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jan 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jan 17, 2025
$8,407
Fine
Jun 1, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
LIVE OAK HC LLC
TRACI MCINTOSH
Chain Affiliation
Ruby Healthcare
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit rubyhealthcaremgmt.com
Medicare data downloads
Original nursing home datasets
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