Strong Medicare quality ratings; public reviewers often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 138 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Advanced Rehabilitation & Healthcare of Live Oak has a strong overall Medicare rating. Public reviewers frequently mention: exceptional rehabilitation and therapy teams and modern, clean, and visually appealing facility. Review the component ratings and current source records before deciding.
Families considering this facility will find a highly-regarded rehabilitation and therapy department, with many reviewers praising the professional physical and occupational therapists. However, there are significant and recurring reports of neglect regarding hygiene, medication management, and wound care, particularly in the long-term care sections. While the building itself is frequently described as beautiful and clean, the quality of nursing care appears to fluctuate heavily depending on the specific unit and shift.
Quality Themes
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Concerns
Rating Trends
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Distribution · 139 analyzed
The owner uses highly templated, repetitive responses that rely on standardized scripts. While they acknowledge the feedback, they rarely address the specific details of the complaints, instead defaulting to boilerplate apologies or requests to speak with the Administrator.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is truly dedicated to helping residents achieve their goals, offering personalized support every step of the way.”
“My grandmother has been here for a few months and during that time she developed a severe bedsore that staff completely ignored.”
“The nurses were outstanding as well as the Rehab Department.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering inspections, including a serious recent abuse protection violation that reached severity level J. The facility has persistent issues with safety hazards, nutrition and dietary services, and infection control across multiple years, though all deficiencies show correction dates. With 51 total violations across 11 surveys, this facility demonstrates ongoing compliance challenges despite corrective actions.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jan 17, 2025
$8,407
Fine
Jun 1, 2024
$4,017
Hamilton County Hospital District
for profit
LIVE OAK HC LLC
TRACI MCINTOSH
Ruby Healthcare
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 7
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
138 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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