The Sequoias-Portola Valley
Families consistently rate this highly — reviewers highlight professional and knowledgeable rehab staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
The Sequoias offers excellent rehabilitation services and a beautiful environment that many families find superior to other local options. However, because of a recent highly critical report regarding neglect in skilled nursing, families should perform rigorous on-site checks of hygiene standards and staff responsiveness during unannounced visits.
Google Reviews
Google Reviews
28 reviews on Google“The Sequoias is highly regarded by many families for its professional rehabilitation services and beautiful, well-maintained grounds. However, a critical review highlights severe concerns regarding neglect and hygiene in the skilled nursing wing, suggesting that while the facility has a strong reputation, care consistency can vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Professional and knowledgeable rehab staff
- Beautifully maintained grounds and scenic views
- Organized family orientation and communication
- High-quality physical and occupational therapy
Concerns
- Severe neglect and hygiene issues in skilled nursing
- Poorly designed guest room amenities and lack of privacy
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the professionalism of your rehab and therapy teams; how often do residents in the continuing care wing participate in physical or occupational therapy?
- 2The grounds here are absolutely stunning—are there specific outdoor spaces or walking paths that residents frequently use for daily relaxation?
- 3With the different levels of care available, how do you ensure that the transition into skilled nursing is seamless and that the same high standards of hygiene and care are maintained?
- 4We appreciate how organized the family orientation process is; how does the staff typically keep families updated on day-to-day changes or medical updates?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate physician or nursing intervention?
- 6How do you balance providing high-quality clinical care with ensuring that residents still have plenty of privacy and personal space in their rooms?
Personalized based on this facility's data
Key Review Excerpts
“The ENTIRE staff was well trained, respectful, knowledgeable, helpful and kind. They were organized and shared expectations in an orientation style meeting with our family when we first arrived.”
“Everyone--nurses, CNAs, physical and occupational therapists, dietitian, and admin staff--were attentive and responsive to my needs, very knowledgeable and professional, and easy to work with.”
“My mother was sent to the Sequoias for skilled nursing and rehab after a respiratory event at Stanford Hospital. She was ignored for almost the entire 10 days she was there. She was left sitting in her feces for several hours at a time.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 21, 2025OtherClean
The facility underwent an Annual Inspection for Case Management Continuation on November 21, 2025. The Licensing Program Analyst conducted a thorough tour and review of documentation, noting that all inspected areas, including bathrooms, were compliant with safety standards. No deficiencies were cited during this visit.
Nov 20, 2025InspectionClean
The facility underwent an Annual 1-year required inspection on 11/20/2025. The review found one deficiency related to personnel health screening. Specifically, the facility was cited for not having current TB results for an individual, which constitutes an immediate health risk.
May 1, 2025OtherClean
The facility underwent a Case Management visit following an incident report. The Licensing Program Analyst reviewed documentation and interviewed staff regarding a fall that occurred on 4/17/2025. No deficiencies were cited during this visit.
Mar 7, 2025OtherClean
The facility underwent a Case Management visit on March 7, 2025, concerning a self-reported incident. The Licensing Program Analysts reviewed various documents with the Director of Clinical Services. No deficiencies were cited during this visit.
Nov 25, 2024InspectionClean
The unannounced annual visit on 11/25/2024 found the facility generally compliant. The inspector noted that resident records are updated and complete, and staff records are complete. No deficiencies were cited at this time.
Dec 16, 2023InspectionClean
The inspection was an unannounced annual required visit. While the facility appeared compliant during the physical tour, deficiencies were noted during the review of resident records. Specifically, the facility failed to maintain complete and current records for residents as required by CCR 87506(a).
Oct 6, 2023ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Sequoia Living, INC.
SUZANNE WASLEY-FAIRLEY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit sequoialiving.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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