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Nursing HomeMedicaid Top Rated

Scottish Rite Park INC

Strong Medicare quality ratings; families often praise warm and welcoming environment. Still worth an in-person visit.

2909 Woodland Avenue, Woodland Heights · Des Moines, IA 5031251 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 55 Google reviews

5
4
3
2
1
Scottish Rite Park INC Nursing Home in Des Moines, IA — Street View
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What this means for your family

Scottish Rite Park is highly regarded by long-term residents for its elegant atmosphere and dedicated staff. However, families should proactively observe the facility's response times to call lights and discuss hygiene protocols with nursing management to ensure your loved one's needs are met promptly.

Google Reviews

Google Reviews

55 reviews on Google
Scottish Rite Park Inc receives high praise from many long-term residents and their families who value the facility's elegant environment, friendly staff, and quality of care. However, there are notable concerns regarding responsiveness to resident needs, specifically regarding call light response times and hygiene assistance, as well as occasional reports of unprofessional staff behavior.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms4.0Value5.0

Strengths

  • Warm and welcoming environment
  • Long-term staff dedication
  • High-quality care in the care center
  • Well-maintained, elegant facility

Concerns

  • Slow response times to call lights and resident assistance (mentioned by 2 reviewers)
  • Unprofessional or rude staff interactions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(1)'20(3)'22(1)'24(10)'26(3)

Distribution · 58 analyzed

5
45
4
8
3
1
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's 5-star staffing rating, how does the team ensure consistent, timely responses when a resident uses their call light?
  • 2With the recent focus on improving communication, what is the best way for family members to stay updated on their loved one's daily progress and care plan?
  • 3How do you address feedback regarding staff interactions to ensure that the warm, welcoming environment mentioned by many families remains a priority for everyone?
  • 4Since the facility is known for its elegant and well-maintained atmosphere, what kind of daily social or enrichment activities are currently planned for residents in the care center?
  • 5Could you walk me through your protocol for medical emergencies and how you coordinate with local healthcare providers to ensure residents receive prompt attention?
  • 6How do you leverage your long-term staff's experience to help new residents feel comfortable and quickly integrated into the Scottish Rite Park community?

Personalized based on this facility's data


Key Review Excerpts

My parents have lived here for several years. Both of them have used the care center where the care is exceptional and all of the staff are so willing to help.

Long-term resident's family · 2023★★★★★

Staff/nurses slow to respond to call & help lights. Will let your family member sit in soiled underpants/briefs/clothing.

Family member · 2025☆☆☆☆

My father lived at Scottish Rite Park 25 of his hundred years and the staff is fantastic. My wife and I have lived here 15 years among the finest staff and neighbors.

Long-term resident/family · 2025★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.21hrs
OK
Registered nurses for medical care
Total Nursing
5.41hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
15.4%
IA
19.4%
Polk
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IA
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
19.4%
IA
25.9%
Polk
19.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IA
93.9%
Polk
96.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.3%
IA
17.5%
Polk
16.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IA
95.2%
Polk
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
IA
84.0%
Polk
90.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
IA
2.0%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
5penalties
Well below state avg (6.2)
3 complaint-triggered
$33,348 in fines

Families have filed complaint reports, with recurring concerns about accident prevention and supervision that appear unresolved - one accident hazard deficiency from July 2024 shows no correction plan. The facility struggles most with safety supervision, care planning, and fire safety systems. While most building and electrical issues from 2023 were corrected, recent surveys continue finding problems with resident assessments and staff competency, suggesting ongoing quality challenges.

Jun 26, 2025Routine
4
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 8, 2025Complaint
2
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jul 18, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 18, 2024Routine
4
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 10, 2023Routine
19
0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0226Potential for harm · WidespreadCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0931Potential for harm · WidespreadCorrected

Medical Gases and Anesthetizing Areas Deficiencies

Have a properly constructed or installed hyperbaric treatment facility.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Jan 8, 2025

$13,923

Fine

Feb 20, 2024

$3,798

Fine

Feb 12, 2024

$3,418

Fine

Jan 22, 2024

$7,976

Fine

Jul 31, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

Scottish Rite Park INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Oconner, MichaelContracted Managing EmployeeBoor, DanielW-2 Managing EmployeeDawley, ElizabethW-2 Managing EmployeeGallagher, JohnaW-2 Managing EmployeeAllen, MarkOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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