John's Harbor Memory Loss Center
Families consistently rate this highly — reviewers highlight friendly and professional administrative staff. Schedule a visit to confirm the fit.
based on 85 Google reviews
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What this means for your family
The facility excels in administrative communication and has a very friendly, welcoming staff. However, you must perform your own unannounced visits to verify the cleanliness and hygiene standards, as multiple reviewers have reported serious issues with pests and resident care.
Google Reviews
Google Reviews
85 reviews on Google“Families may find comfort in the warm, inviting atmosphere and the highly praised, friendly staff members like Amy. However, there are serious, recurring allegations regarding hygiene, including pest infestations and inadequate personal care for residents, which should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional administrative staff
- Warm and inviting atmosphere
- Dedicated and respectful care team
- Continuum of care and safety features
Concerns
- Reports of pest infestations (roaches) (mentioned by 2 reviewers)
- Inadequate personal hygiene/care for residents
- Issues with medication and diabetic dietary management
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
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Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the management is to feedback; how does the administrative team work with families to address any concerns that arise?
- 2What specific protocols are in place to ensure medication accuracy and specialized dietary needs, such as diabetic-friendly meal planning?
- 3Could you tell me more about your cleaning and maintenance schedule to ensure the resident living areas and common spaces stay pristine?
- 4How does the care team approach daily personal hygiene and grooming to ensure every resident feels their best?
- 5What kind of daily activities or social programs are available to keep the residents engaged and stimulated within this cozy, 19-resident community?
- 6In the event of a medical emergency during the night, what is the process for contacting physicians or arranging urgent transport?
Personalized based on this facility's data
Key Review Excerpts
“Amy did a great job explaining everything that Wesley has to offer followed by a tour of all the amenities and a couple of apartments. We are not ready to make a decision yet but we were very impressed.”
“My mother is memory care at Johns Harbor and there's been multiple occasions where she comes home to visit and she's soaked. They didn't put a depend on her and she looked like she hadn't showered in a week.”
“My husband received good care from the team. There were things beyond their control that were very disappointing. There is no diabetic menu available.”
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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