Scarlet Oaks Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 87 Google reviews
Watch Scarlet Oaks Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While Scarlet Oaks offers a beautiful campus and an active social program, the recurring, severe reports of pest infestations and unsanitary conditions are major red flags. If you are considering this facility, we strongly recommend an unannounced visit to check the cleanliness of resident rooms and bathrooms, and to observe staff response times firsthand.
Google Reviews
Google Reviews
87 reviews on Google“Scarlet Oaks Nursing and Rehabilitation Center receives highly polarized reviews, with many families reporting severe concerns regarding facility hygiene, including persistent issues with bedbugs, roaches, and odors of urine and feces. While some visitors praise the staff's friendliness and the facility's aesthetic, a significant number of reviewers describe chronic understaffing, slow response times, and unprofessional conduct by nursing and administrative personnel.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring individual staff members
- Beautiful, historic building and grounds
- Active social calendar and resident outings
- Well-regarded therapy gym
Concerns
- Pest infestations (bedbugs and roaches) (mentioned by 9 reviewers)
- Unsanitary conditions (urine/feces odors, dirty rooms) (mentioned by 8 reviewers)
- Chronic understaffing and slow call-light response (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- High staff turnover and unprofessional behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love the look of this historic building; what specific steps are being taken to ensure the rooms and common areas are kept meticulously clean and fresh?
- 2With the active social calendar mentioned by many, what are some of the favorite resident outings or group activities happening this month?
- 3How does the nursing team manage call lights and ensure that residents receive timely assistance, especially during busy shifts?
- 4We noticed you are very engaged in responding to feedback; how does the administration involve families in addressing concerns regarding food quality or dining services?
- 5Can you walk us through the protocol for managing medication administration and how you ensure accuracy during shift changes?
- 6In the event of a medical emergency after hours, what is the process for contacting the on-call physician or coordinating with outside hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Her sheets were soiled while my loved one was in the bathroom unattended. A family member asked for help from a male worker. My aunt declined the male Assistance and asked for a female.”
“The place is filthy , has bed bugs, wreaks of urines and feces. They DNR agency yet highly understaffed and there are never any nurses on nightshirt because they clock in and leave before it’s time for the next shift to come in.”
“The facility is clean not so much some of the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 9 deficiencies, including serious concerns about pressure ulcer care, nursing staff adequacy, and abuse reporting procedures. The facility shows recurring problems with infection control, care planning, and medication management across multiple years. While all cited deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges that warrant careful consideration.
Jan 23, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 21, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 24, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 12, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 20, 2022Routine22
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jul 12, 2023
$11,638
Ownership & Operations
Who Operates This Facility
Scarlet Oaks Nursing and Rehabilitation Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 13 of 32
Ownership & Management
Owners
Scarlet Oaks Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit scarletoakshc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Clifton Healthcare Center
1.6 miNursing Home · Cincinnati, OH
Garden Park Health Care Center
1.8 miNursing Home · Cincinnati, OH
Ohio Living Llanfair
3.0 miNursing Home · Cincinnati, OH
Harmony Court Rehab and Nursing
3.7 miNursing Home · Cincinnati, OH
Terrace View Gardens
4.3 miNursing Home · Cincinnati, OH
Carecore at the Meadows
4.5 miNursing Home · Cincinnati, OH