Garden Park Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (65%)
- High RN turnover (71%)
Bottom 25% in OH · Critically understaffed (RN) · Missing required sprinkler systems
What this means for your family
While the admissions team is highly responsive and professional, the facility faces severe, recurring reports of neglect, understaffing, and unsanitary conditions. We strongly advise families to conduct an unannounced visit during a weekend or evening shift to verify the actual quality of care and cleanliness, as the recent surge of positive reviews does not align with the critical feedback regarding daily operations.
Google Reviews
Google Reviews
45 reviews on Google“Garden Park Health Care Center receives highly polarized feedback, with a recent surge of 5-star reviews praising the admissions staff, contrasted by severe, recurring complaints from residents and families regarding neglect and poor facility conditions. While the admissions team is frequently cited as professional and helpful, multiple reviewers report critical issues including understaffing, lack of basic medical care, and unsanitary living environments. Prospective families should be aware of the significant gap between the administrative experience and the daily reality of resident care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Compassionate individual team members
- Recent efforts toward facility renovations
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 4 reviewers)
- Unsanitary conditions and lack of cleanliness (mentioned by 4 reviewers)
- Lack of basic medical care and therapy services (mentioned by 2 reviewers)
- Facility maintenance issues (heat, plumbing, broken equipment) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see the recent renovations happening; how are these updates improving the living spaces for the residents?
- 2I noticed the admissions team is very responsive; how do you ensure that same level of communication continues between the staff and our family once a resident moves in?
- 3What specific steps is the facility taking right now to ensure the dining areas and resident rooms are kept consistently clean and well-maintained?
- 4With the recent focus on improvements, how are you addressing the speed of response to call lights to ensure residents get help quickly?
- 5Can you tell me about the availability of physical therapy services and how medical care is managed during the overnight hours?
- 6What kind of daily activities or social outings do you have planned to keep the residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“MY MOM HAS BEEN HERE LESS THAN 48HRS AND HASN'T BEEN TAKEN CARE OF PROPERLY AT ALL. DIRTY ROOMS, PATIENTS IGNORED, LEFT IN THE BATHROOM ALONE. CALL LIGHTS DON'T WORK.”
“Nothing here works correctly, heat,hot water and extremely poor nursing care and aide assistance. They are completely understaffed with -0- compassion and -0- tolerance of patients needing assistance.”
“I witnessed Vickie in Admissions going above and beyond to accommodate needs of residents. She is informed, helpful and truly cares for the residents, their families and her colleagues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Garden Park Health Care Center shows a concerning pattern of recurring safety violations and has prompted 43 family complaints across 111 total deficiencies. Fire safety systems, medication management, and resident rights violations appear repeatedly across multiple surveys, suggesting systemic issues. While the facility reports correcting most problems, the persistent recurrence of similar safety concerns—including emergency lighting, sprinkler systems, and medication errors—warrants careful consideration before placement.
Apr 1, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 18, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 7, 2025Routine22
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 7, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 16, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care/assistance for a resident with a prosthesis.
Federal Penalties
Payment Denial
Jul 24, 2024
29-day denial
Ownership & Operations
Who Operates This Facility
Garden Park Health Care Center
for profit
Chain Affiliation
Carecore Health
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit gardenparkhealth.com
Medicare data downloads
Original nursing home datasets
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