Twin Towers
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 181 Google reviews

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What this means for your family
Twin Towers offers an exceptional environment for independent living with high-quality amenities and social engagement. However, families should be prepared for high costs and should insist on written clarification regarding insurance coverage and care plan transitions before move-in.
Google Reviews
Google Reviews
181 reviews on Google“Twin Towers is a large, well-maintained senior living campus that many residents and their families praise for its beautiful grounds, active social community, and compassionate staff. However, some families have reported significant concerns regarding high costs, lack of transparency in insurance coverage, and occasional lapses in care or communication during transitions between levels of care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Active social community with diverse activities
- Compassionate and attentive nursing staff
- High-quality hospice and end-of-life care
Concerns
- High cost and lack of financial transparency (mentioned by 4 reviewers)
- Communication issues with admissions and management (mentioned by 3 reviewers)
- Inadequate care or follow-through for residents with complex needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 182 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained the campus is; could you tell us more about the different social activities and clubs available for residents to stay engaged?
- 2We noticed the management is very responsive to feedback online; how does the leadership team typically communicate important updates or changes to families?
- 3With the high staffing rating you have, how do the nurses ensure that residents with complex medical needs receive consistent, personalized follow-through?
- 4Can you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5Could you help us understand the full breakdown of monthly costs and what specific services are included to help us plan our budget?
- 6How does the nursing team coordinate care specifically for residents transitioning into hospice or end-of-life care?
Personalized based on this facility's data
Key Review Excerpts
“Each team member went above and beyond their positions to see that my family was comfortable and understood every step of a difficult time and never needed anything.”
“My sister is totally enjoying the company of others and the social activities offered. Loves her new patio home and her neighborhood is quiet. The variety of food on the menu is a nice change from 'What's for dinner?' decision making.”
“My Dad and I have toured a number of Senior Living Communities. He has decided to choose Twin Towers, starting in an independent living apartment. The apartment is beautiful and so much nicer than others we’ve considered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin Towers shows a pattern of recurring issues across three surveys, with the most persistent problems in nutrition and dietary services (appearing in all three inspections), building safety systems, and infection control. The 2024 survey revealed concerning deficiencies in medication management, including high error rates, along with problems in nursing competency and resident notification requirements. While all identified issues have correction dates, the repeated violations in key areas suggest ongoing operational challenges.
Feb 26, 2026Routine3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 30, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 3, 2022Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 5, 2020Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Twin Towers
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit lec.org
Medicare data downloads
Original nursing home datasets
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