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Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 128 Google reviews
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Public Google reviewers rate Santa Fe Trails Assisted Living and Memory Care Community highly. Reviewers highlight: compassionate and attentive nursing staff, clean and beautifully renovated facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Santa Fe Trails is highly regarded by families for its warm, home-like atmosphere and exceptionally caring staff who treat residents like family. While the majority of reviews praise the cleanliness and engaging activities, one critical review raised serious concerns regarding medication errors, staffing shortages in memory care, and a lack of compassion from management during a resident's death.
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Distribution · 129 analyzed
The owner provides highly personalized and warm responses that specifically reference names, family members, and specific staff members mentioned in the reviews. The tone is consistently empathetic, celebratory, and focused on the community's mission of care.
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Key Review Excerpts
“The caretakers and Shelia at the front desk are extremely loving and caring of my loved one. They go above and beyond to care for her and keep me informed of any issues that need to be taken care of.”
“Every member of the staff at Santa Fe Trails Assisted Living is caring, compassionate and very observant of resident needs. My father moved there from a much larger facility in the metroplex at age 94. He quickly made friends and developed a great level of trust in the staff in all departments during his 18 months there.”
“Get EVERYTHING that exec director tells you in WRITING! She said we could stay a night or 2 to get our parent settled. Then on move in day refused to allow. Memory care is often short staffed. In 4mo period, there were 4 falls. One resulted in DEATH.”
Source: Texas Health & Human Services Commission
Key Findings
Santa Fe Trails Assisted Living and Memory Care Community had a recent health code violation regarding food establishment rules in August 2023, which was corrected shortly after. Previous inspections in late 2019 identified several life safety code deficiencies related to exits, lighting, and fire suppression, all of which have since been addressed.
Health Code (1 violations)
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
Life Safety Code (5 violations)
The facility failed to provide exit signs with emergency power.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide the minimum number of gates when an exit from the building is enclosed.
The facility failed to provide the required sprinkler system to meet NFPA 13.
402 S Colonial Drive Opco LLC
for profit
SAGORA SENIOR LIVING, INC
CAITLIN VENEGAS
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Google Reviews
128 reviews from families & visitors
Official Website
Visit santafetrailsseniorliving.com
TX HHSC — View Official Record
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