Ridgeview Rehabilitation and Skilled Nursing
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 255 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation due to its highly skilled therapy team and clean environment. However, families should closely monitor daily hygiene care and ensure that communication with the nursing staff remains consistent, as some recent reviews indicate lapses in basic care and responsiveness.
Google Reviews
Google Reviews
255 reviews on Google“Families considering Ridgeview Rehabilitation and Skilled Nursing will find a facility widely praised for its exceptionally kind, professional, and attentive nursing and therapy staff. While many reviewers highlight the cleanliness and a welcoming atmosphere, some families have reported serious concerns regarding inconsistent hygiene, communication lapses from management, and specific instances of inadequate care during night shifts or for high-needs patients.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective and skilled physical therapy team
- Welcoming and friendly atmosphere for visitors
Concerns
- Inconsistent hygiene and hygiene-related neglect (mentioned by 2 reviewers)
- Poor communication from management/office staff (mentioned by 2 reviewers)
- Inconsistent response to call lights or requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific details mentioned in the text, such as the well-being of a family member. They maintain a warm, professional, and empathetic tone focused on community and care.
Questions for Your Tour
- 1It's great to see how much care the management team puts into responding to feedback; how do you typically communicate important updates or changes to families?
- 2We've heard wonderful things about the physical therapy team here; could you tell us more about how they work with residents to regain their independence?
- 3With the facility being so well-maintained, what are your specific protocols for ensuring daily cleanliness and hygiene for every resident?
- 4How do the nurses and aides manage call lights during busier shifts to ensure no resident's request goes unheard?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a sudden medical change or an emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“I recently moved my 94 year old mother to Ridgeview. I have to say that it was the absolutely the best decision possible. Everyone one there is dedicated to providing the best possible care for each of their residents.”
“My grandmother was there for physical therapy after she fell and broke her leg. She was there for less than 20 days(16 days actually) and we had been told she no longer qualified for skilled nursing. They claim she could ride a bike, walk, etc. the morning my grandmother was going to be released she fell while trying to get to the restroom, required 5 staples to the back of her head!”
“The nurses and therapist were attentive and really worked with her to get her strength back. They were kind, concerned and treated her with respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with care planning and resident rights that persist across multiple surveys, including 7 complaint-triggered deficiencies where families filed reports. The most frequent issues involve care planning, resident rights and dignity, and infection control. While all deficiencies show correction dates, the pattern of repeated problems in core care areas, combined with recent complaint investigations, suggests ongoing challenges with fundamental resident care and safety protocols.
Dec 11, 2025Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Aug 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
May 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 19, 2024Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Sep 19, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 27, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
JS CLEBURNE OPERATIONS LLC
JEFFREY A HEAD
Chain Affiliation
Dallas County Hospital District
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
255 reviews from families & visitors
Official Website
Visit ridgeview-village.com
Medicare data downloads
Original nursing home datasets
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