Heritage Trails Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
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What this means for your family
This facility offers a highly compassionate nursing and therapy team that many families find superior to competitors. However, you should investigate the current status of pest control and food services, as these have been significant points of contention in recent reviews.
Google Reviews
Google Reviews
72 reviews on Google“Families often praise the facility for its compassionate nursing and therapy teams, noting that staff members frequently treat residents with dignity and kindness. However, significant concerns exist regarding pest issues, specifically cockroaches, and inconsistent food quality. While many find the environment clean and welcoming, some reviewers have reported serious issues with medication errors and communication difficulties with administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective and caring therapy department
- Welcoming and clean environment
- Kind and attentive caregivers
Concerns
- Presence of cockroaches/pests (mentioned by 2 reviewers)
- Sub-par food and kitchen quality (mentioned by 2 reviewers)
- Medication management errors
- Difficulty reaching administration via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and therapy teams; how do you ensure that level of care remains consistent across all shifts?
- 2What specific steps are in place to ensure medication administration is handled with 100% accuracy and safety?
- 3Could you tell us more about the daily dining experience and what recent improvements have been made to the menu and food quality?
- 4How does the facility manage pest control and cleanliness to ensure the environment stays as welcoming and pristine as possible?
- 5If a medical emergency occurs during the night or over the weekend, what is the protocol for contacting doctors and notifying the family?
- 6What are some of the favorite daily activities or social events that help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“Samantha and her entire nursing and therapy team have done an outstanding job taking care of my Mother over the past few weeks. Their compassion, professionalism, and attention to detail truly made a difference during a challenging time.”
“She hasn’t had anyone visit in over a month due to sickness and lack of transportation but when I came in on a random Thursday, someone was in her room doing her makeup and making her feel special.”
“My 74 year old mother has been suffering from dementia and she was an Alvarado meadows. That place was horrible. They were killing my mom. She is way better in heritage's trails They are taking good care of her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered deficiencies, with families reporting issues that led to 6 federal citations including abuse protection failures and emergency response problems. The most recurring issues involve fire safety systems, respiratory care, and resident assessment practices. While all deficiencies show correction dates, the pattern of family complaints about serious care issues like abuse protection and life support readiness warrants careful consideration during any visit.
Aug 20, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 11, 2024Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 17, 2024Complaint1
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Sep 19, 2024
$24,500
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,434
Fine
Jan 8, 2024
$4,140
Fine
Jan 2, 2024
$3,496
Fine
Dec 11, 2023
$8,391
Fine
Nov 21, 2023
$7,225
Ownership & Operations
Who Operates This Facility
Maverick County Hospital District
for profit
CLEBURNE NURSING AND REHAB CENTER LLC
SAMANTHA KING
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 21
Ownership & Management
Owners
Maverick County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit heritagetrailshc.com
Medicare data downloads
Original nursing home datasets
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