Sands Point Center for Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
Sands Point offers a strong rehabilitation program that many families find effective for post-surgical recovery. However, the recurring reports of hygiene neglect and slow response times are serious red flags; we strongly recommend visiting during a weekend or evening to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
48 reviews on Google“Sands Point Center for Health and Rehabilitation receives highly polarized feedback, with many praising the rehabilitation therapy team and administrative leadership, while others report severe neglect regarding basic patient hygiene and staffing shortages. Families frequently highlight concerns about call-light response times, cleanliness, and inconsistent care quality, particularly during off-hours or weekends. Prospective families should be aware that while some find the facility excellent for recovery, others have documented significant failures in daily care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Responsive and accessible administrative leadership
- Strong coordination for post-surgical recovery
- Clean and welcoming lobby/common areas
Concerns
- Neglect of basic hygiene (patients left in soiled diapers for extended periods) (mentioned by 6 reviewers)
- Inconsistent staffing levels and slow response to call buttons (mentioned by 5 reviewers)
- Poor food quality and missing meals (mentioned by 3 reviewers)
- Rude or dismissive behavior from some nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on post-surgical recovery, how do you ensure that the physical and occupational therapy teams coordinate effectively with the nursing staff to maintain consistent care?
- 2With the current staffing levels, what is your protocol for managing call button response times, especially during shift changes or overnight hours?
- 3I noticed some feedback regarding hygiene and personal care; could you walk me through your facility's process for monitoring and ensuring timely assistance with daily personal needs?
- 4We understand that nutrition is vital for recovery; what steps are you taking to improve the quality of meal service and ensure that residents receive their scheduled meals consistently?
- 5I see that the administration is active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 6How does the facility balance the high-intensity rehabilitation schedule with opportunities for social engagement and daily enrichment activities for residents?
Personalized based on this facility's data
Key Review Excerpts
“Within days at Sands Point we worked with the staff of doctors, nurses and aids and they corrected her drug reactions, the difficulty in breathing and later her inflammation problems.”
“The nursing staff is truly exceptional—so gentle, compassionate, and attentive. They treated my relative with dignity and kindness at every step, always taking the time to listen, explain, and make sure they were comfortable and well cared for.”
“My mother was left in her poo and completely wet diaper for a long time without help. She could get urinary track infection the way they ignored the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to citations, including concerns about nursing staffing and improper restraint use. The facility shows recurring issues with care planning, nursing services, and building safety systems across multiple surveys from 2019 to 2024. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality management.
Mar 13, 2026Routine7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
May 30, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 31, 2022Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Sands Point Center for Health and Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 20 of 43
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit sandspointrehab.com
Medicare data downloads
Original nursing home datasets
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