San Pedro Manor
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 161 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, with multiple families reporting significant physical improvements in their loved ones. However, when touring, you should specifically observe the front desk interactions and ask about the protocol for communicating with the administration to ensure your concerns are handled professionally.
Google Reviews
Google Reviews
161 reviews on Google“Families considering San Pedro Manor will find a facility that has undergone significant recent renovations and a notable shift toward improved care quality. While many reviewers praise the attentive nursing staff and successful rehabilitation outcomes, some families still report concerns regarding administrative professionalism and occasional lapses in responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective rehabilitation and physical therapy
- Recent facility renovations and cleanliness
- Welcoming and professional check-in procedures
Concerns
- Unprofessional administrative or front desk interactions (mentioned by 3 reviewers)
- Inconsistent responsiveness to patient needs/call lights (mentioned by 2 reviewers)
- Issues with food temperature or quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific details from their feedback. For negative reviews, they use a professional, empathetic tone and invite direct communication to resolve issues.
Questions for Your Tour
- 1I noticed how much the facility has been updated recently; could you tell me more about the recent renovations and how they've improved the living spaces?
- 2We've heard wonderful things about the compassion of your nursing team, but how do you ensure that call lights and resident needs are addressed promptly during the night shifts?
- 3Could you describe what a typical daily schedule looks like, including any social activities or group outings for the residents?
- 4What is the process for managing medical emergencies or sudden changes in health status after regular business hours?
- 5Since food is such an important part of daily life, how do you ensure meals are served at the right temperature and that the menu stays varied and nutritious?
- 6I saw that the management team is very active in responding to feedback; how does the administration involve families in the continuous improvement of resident care?
Personalized based on this facility's data
Key Review Excerpts
“My father left the way he came, ambulatory!”
“The nurses are great with my grandmother keeping her safe in a quiet peaceful place no beeping sounds no Interruptions with her sleep great service I love it thank you”
“The nurses here are so knowledgeable about Alzheimer’s that my nana took to the staff as family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has substantial deficiency concerns with families repeatedly filing complaints that triggered 33 of 58 total deficiencies across recent inspections. The most recurring problems involve fire safety and emergency preparedness, medication management, and infection control. While the facility has correction dates for all violations, the pattern of repeated issues in critical safety areas and the high volume of family complaints suggest ongoing operational challenges that warrant careful consideration during any visit.
Aug 8, 2025Routine10
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Jul 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 9, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 27, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 27, 2024Complaint24
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 27, 2024
$14,063
Payment Denial
Jun 27, 2024
72-day denial
Fine
May 17, 2024
$10,222
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
WEST ASHBY HEALTHCARE, INC
PRINCESS HERNANDEZ
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 20 of 84
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit sanpedromanor.com
Medicare data downloads
Original nursing home datasets
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