Memorial Medical Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (64%)
- High RN turnover (83%)
Bottom 25% in Texas · Below recommended RN staffing · Worst in EDURO HEALTHCARE chain · $35,396 in fines
What this means for your family
This facility offers an exceptional physical therapy and rehabilitation program that many families find highly effective for recovery. However, you must be vigilant regarding hygiene and responsiveness; multiple families have reported issues with cleanliness and slow responses to call lights. We recommend visiting during off-shift hours to personally verify staffing levels and room maintenance.
Google Reviews
Google Reviews
78 reviews on Google“Families considering Memorial Medical Nursing and Rehabilitation will find a polarizing environment. While many reviewers praise the exceptional physical therapy/rehab team and the kindness of specific nursing staff, there are serious, recurring allegations regarding neglect, poor hygiene, and slow response to call lights. Recent reviews suggest a divide between those who feel at home and those who have experienced critical medical and safety failures.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy services
- Compassionate and attentive nursing staff members
- Engaging activities and community outings
- Effective coordination with external services like dialysis
Concerns
- Slow response to call lights and nursing requests (mentioned by 4 reviewers)
- Issues with facility cleanliness and hygiene (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Inadequate wound care or medical mismanagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely heavily on a standard script. While they respond to almost all reviews, they rarely address specific complaints, instead defaulting to a request to call a specific phone number.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how that program works for new residents?
- 2How do you ensure that call lights and nursing requests are addressed promptly, especially during busy shifts?
- 3What specific protocols do you have in place to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 4Could you describe your process for medication management and how you ensure accuracy and safety for every resident?
- 5What kind of engaging activities or community outings do you have planned for the residents this month?
- 6In the event of a medical emergency or a change in a resident's condition, how is the communication handled between the nursing staff and the family?
Personalized based on this facility's data
Key Review Excerpts
“The rehab facility is the best! He cannot emphasis how helpful they were. He appreciates the physical therapy department the most.”
“My father fractured his hip and came to Memorial Medical for physical rehabilitation. He also requires daily dialysis, and Fresenius has a contract with this facility, which made coordination much easier for our family.”
“The staff is top-notch, always going above and beyond to ensure residents feel comfortable and supported. The facilities are clean, modern, and well-maintained, with plenty of amenities to keep residents engaged and active.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated family complaints across 13 surveys, with 46 of 68 deficiencies complaint-triggered. The most recurring issues involve accident prevention and safety, care planning, and infection control, with many problems persisting across multiple surveys despite reported corrections. While the facility claims to correct deficiencies, the frequency of similar issues suggests ongoing systemic problems with maintaining safety standards and quality care.
Mar 6, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 17, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 14, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 11, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 11, 2025Complaint12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 16, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Sep 8, 2024
$21,769
Fine
Feb 16, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
SAN PEDRO NURSING AND REHAB CENTER LLC
ROSALINDA JACA
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 21 (Worst)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Bewsey, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit memorialmedicalhc.com
Medicare data downloads
Original nursing home datasets
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