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Memorial Medical Nursing and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

307 W Cypress St, Tobin Hill · San Antonio, TX 78212135 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 78 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (19 vs median 8.0)
  • High staff turnover (64%)
  • High RN turnover (83%)

Bottom 25% in Texas · Below recommended RN staffing · Worst in EDURO HEALTHCARE chain · $35,396 in fines

Source: Medicare data

What this means for your family

This facility offers an exceptional physical therapy and rehabilitation program that many families find highly effective for recovery. However, you must be vigilant regarding hygiene and responsiveness; multiple families have reported issues with cleanliness and slow responses to call lights. We recommend visiting during off-shift hours to personally verify staffing levels and room maintenance.

Google Reviews

Google Reviews

78 reviews on Google
Families considering Memorial Medical Nursing and Rehabilitation will find a polarizing environment. While many reviewers praise the exceptional physical therapy/rehab team and the kindness of specific nursing staff, there are serious, recurring allegations regarding neglect, poor hygiene, and slow response to call lights. Recent reviews suggest a divide between those who feel at home and those who have experienced critical medical and safety failures.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean3.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Excellent rehabilitation and physical therapy services
  • Compassionate and attentive nursing staff members
  • Engaging activities and community outings
  • Effective coordination with external services like dialysis

Concerns

  • Slow response to call lights and nursing requests (mentioned by 4 reviewers)
  • Issues with facility cleanliness and hygiene (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)
  • Inadequate wound care or medical mismanagement (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'18(7)'20(6)'22(6)'24(8)'26(7)

Distribution · 81 analyzed

5
43
4
6
3
3
2
2
1
27

How They Respond to Reviews

3%response rate
Generic

The owner uses highly templated, repetitive responses that rely heavily on a standard script. While they respond to almost all reviews, they rarely address specific complaints, instead defaulting to a request to call a specific phone number.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how that program works for new residents?
  • 2How do you ensure that call lights and nursing requests are addressed promptly, especially during busy shifts?
  • 3What specific protocols do you have in place to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
  • 4Could you describe your process for medication management and how you ensure accuracy and safety for every resident?
  • 5What kind of engaging activities or community outings do you have planned for the residents this month?
  • 6In the event of a medical emergency or a change in a resident's condition, how is the communication handled between the nursing staff and the family?

Personalized based on this facility's data


Key Review Excerpts

The rehab facility is the best! He cannot emphasis how helpful they were. He appreciates the physical therapy department the most.

Rehab patient's family · 2023★★★★

My father fractured his hip and came to Memorial Medical for physical rehabilitation. He also requires daily dialysis, and Fresenius has a contract with this facility, which made coordination much easier for our family.

Rehab patient's family · 2026★★★★★

The staff is top-notch, always going above and beyond to ensure residents feel comfortable and supported. The facilities are clean, modern, and well-maintained, with plenty of amenities to keep residents engaged and active.

Long-term resident's family · 2025★★★★★
Source: 78 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
2.69hrs
66%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
79%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.7%
Worse than Avg
Here
79.7%
US
93.4%
TX
96.9%
Bexar
94.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
14.4%
TX
16.1%
Bexar
15.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Worse than Avg
Here
87.5%
US
95.5%
TX
98.0%
Bexar
98.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.4%
TX
9.4%
Bexar
10.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Mixed vs Avgs
Here
3.3%
US
12.1%
TX
2.5%
Bexar
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
15.3%
TX
14.9%
Bexar
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility55.4%
Worse than Avg
Here
55.4%
US
79.7%
TX
88.0%
Bexar
85.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.4%
Worse than Avg
Here
68.4%
US
81.8%
TX
89.2%
Bexar
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
TX
1.5%
Bexar
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
2penalties
Well above state avg (9.1)
50 complaint-triggered
$35,396 in fines

This facility shows a concerning pattern of repeated family complaints across 13 surveys, with 46 of 68 deficiencies complaint-triggered. The most recurring issues involve accident prevention and safety, care planning, and infection control, with many problems persisting across multiple surveys despite reported corrections. While the facility claims to correct deficiencies, the frequency of similar issues suggests ongoing systemic problems with maintaining safety standards and quality care.

Mar 6, 2026Complaint
4
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 17, 2026Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 14, 2025Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 11, 2025Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 11, 2025Complaint
12
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

May 16, 2025Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Sep 8, 2024

$21,769

Fine

Feb 16, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Management Company

SAN PEDRO NURSING AND REHAB CENTER LLC

Administrator

ROSALINDA JACA

Chain Affiliation

Chain Name

Eduro Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.3/5 · Rank 16 of 21 (Worst)

Ownership & Management

Owners

Uvalde County Hospital Authority

Owner · Organization

100%

Bewsey, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Apolinar, AdamOfficer / DirectorOlivo, JoacimOfficer / DirectorZarate, JocelynOfficer / DirectorApolinar, AdamOfficer / DirectorContreras, TerriOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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